The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. With the rising concern over cyberattacks in the distributed workforce, this week we explore the concept of cybersecurity incident response during a pandemic.
How is it already near the end of October? We know our retailer customers have been heads-down thinking about code freezes and hypercare during the high season as we approach the holidays. Disruption and pivoting quickly to meet changing customer expectations is nothing new to the retail industry.
Leading analysts continue to acknowledge BigPanda’s leading role in the AIOps ecosystem. Earlier this year the GigaOm AIOps Radar report placed BigPanda in the leader section for the company’s strong market impact as a platform that delivers event correlation at scale.
The Elastic Stack (ELK) has been used for observability and security for many years now, so much so that we now offer the two as out-of-the-box solutions. However, identifying issues and finding the root cause is only part of the process. Often, organizations want to integrate the Elastic Stack into their everyday workflows so they can resolve those issues quickly. This typically involves integrating with some form of ticketing/incident tracking framework.
VictorOps is an incident response tool whose mission is straightforward: “To make being on call suck less.” It enables teams to quickly detect and respond to problems like a service degredation or outage. VictorOps supports a wide range of external integrations to extend its capabilities by connecting different parts of your DevOps toolchain.
We’re pretty sure using a real incident to test a new response process is not the best idea. So, how do you test your process ahead of time? In this video, FireHydrant CEO, Robert Ross, shared how our customers leverage best practices to break, mitigate, resolve, and fireproof incident processes.
Just in case you haven’t heard, last week Microsoft experienced a huge outage that prevented users from accessing its Office 365 cloud-based subscription service which serves 200 million active monthly users. This latest outage was the third in ten days, causing the company to receive a deluge of customer complaints about a 'something went wrong' message that popped up when they tried to access their accounts.
Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy.
