Operations | Monitoring | ITSM | DevOps | Cloud

PagerDuty Operations Cloud is essential infrastructure for TUI, enabling agility and cost efficiency to deliver outstanding digital experiences for customers. With PagerDuty’s AI and automation capabilities, TUI has streamlined incident management—reducing downtime and boosting customer bookings. Hear more in this video from Yasin Quareshy, Head of Technology at TUI.

We discuss the going beyond “checkbox” firedrills, the value in cross-functional planning, and engaging workforces to improve preparedness.

In this brand new PagerDuty 101 series, Part 1 introduces you to what's possible in PagerDuty.

In Part 3 of the PagerDuty 101 series, learn how to create schedules and escalation policies for your teams in PagerDuty.

In Part 2 of the PagerDuty 101 series, learn about adding users to the platform and setting up their profiles.

In final section of the PagerDuty 101 series, learn how to set up services and integrations for your PagerDuty instance.

Product Managers Jake and Forrest are back to share exciting new improvements in the 4.16.0 release of PagerDuty Process Automation. Big news in this release: your Process Automation Enterprise Runners can now access secrets from HashiCorp Vault services local to the Runner. Jake shows us how it’s done.

Product Managers Abby Allen and Vivek Raj Saxena join Engineering Manager Girish Shankarraman to talk with Mandi Walls about the challenges and regulatory environment of SMS notifications. SMS is a popular notification channel for PagerDuty users but other types of notifications can get you important information faster.

Event data isn’t always helpful. Instead of parsing this by hand and hoping you’re reading it right, enrich these incidents. Add key fields that tell you exactly what’s happening immediately with Event Orchestration.

Some incidents resolve themselves without any intervention. Getting alerted for these incidents is just an interruption that you don’t need. Pause incident creation and only get alerted if the incident doesn’t resolve in the usual timeframe with Event Orchestration.