Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

MSP Live Chat: Feeling Lucky? Reducing Your MSP's Biggest Risks

Replay this special St. Patrick's Day edition of our MSP Live Chats! Hear candid conversations about the biggest risks facing MSP owners today — including which risky bets on growth you should avoid AND which to take! Select attendees were also given a chance to test their luck on the "Wheel of MSP Misfortune" to win a $25, $50, or $100 Amazon Gift Card. Special guests on our panel for this MSP Live Chat included Tom Lawrence (Lawrence Technology Services) and Georg Dauterman (Valiant Technology).

Four Reasons Why Your MSP Needs to Have a Business Roadmap

Here at N-able, we have identified three key market segments that today’s MSPs fall into: Emerging Market, Growth Market, and Elite Market. What we are starting to see happening among these three tiers is a growing disparity developing where MSPs will need to make difficult decisions about the future and how they should be moving their business forward in the years to come. Unfortunately, if MSPs fail to address this growing market disparity, they are going to be left behind.

The Myth of the Missing Mac Malware, part 1

Apple once ran, and caught a reasonable amount of flak for, an ad that implied Macs didn’t get viruses. The PC (John Hodgman) in the ad says there were “114,000 known viruses” for PCs in 2006, to which the Mac (Justin Long) replies, “PCs. Not Macs.” While misleading, it’s technically correct, which may have been sufficient to avoid truth-in-advertising lawsuits.

NinjaOne Releases Ninja Ticketing Into General Availability, Expanding Its Unified IT Operations Platform For All Customers

Today, we’re pleased to announce that Ninja Ticketing has exited beta and entered general availability, giving our partners a flexible, easy-to-use ticking solution built specifically for IT workflows. Since debuting in September, NinjaOne has over 350 customers actively using Ninja Ticketing as their primary service desk software.

Server Monitoring and Alerting

Server and IT infrastructure monitoring are critical to ensuring the performance and longevity of your client systems. Even more so, remote monitoring technology, in particular, has helped define the entire modern IT industry. In this post, we’re going to discuss several of the main monitoring concepts, including metrics, alerting, and monitoring, and why they are important.

The Single Biggest Pricing Mistake You Can Make for your MSP

I’m in the middle of planning a family celebration for my daughter’s upcoming Confirmation ceremony. The invitations have gone out, I’ve booked the restaurant where we will have lunch afterwards, and I’m currently sourcing a local bakery for the cake and sweets table. While scrolling through Facebook the other day, one of my friends “Liked” and tagged a new local bakery.