Operations | Monitoring | ITSM | DevOps | Cloud

What Is an Incident Commander? Role, Skills, and Best Practices

The fastest incident response teams treat coordination as a craft. Someone owns the call, drives the decisions, and keeps everyone moving in the same direction while the team puts the system back together. That person is the incident commander (IC), and getting the role right is what separates your 15-minute fix from a four-hour war room where nobody’s sure who’s making the call.

What Is APM? A Guide to Application Performance Monitoring

A well-instrumented service tells your on-call engineer which deploy broke checkout, which span ate the latency budget, and which line to revert before the support queue fills up. Getting there depends on how cleanly your application performance monitoring layer turns telemetry into answers. The sections ahead walk through how APM works, the metrics and components worth tracking, the cloud-native challenges at scale, and how to evaluate APM tooling against your real workload.

From Monitoring to Observability: How DEX Integrations Strengthen IT Visibility and User Productivity

When I started working in IT in the last 90’s, IT performance was always measured by the health of infrastructure: CPU utilization, network latency, server uptime, and for many organizations, little has changed in the last 30+ years. We became very good at keeping systems alive, yet users still struggled to get work done. That disconnect is exactly why Digital Employee Experience (DEX) has emerged as a critical discipline. But DEX on its own is not the end goal.

Honeycomb Innovation Week: Debugging Agentic Workflows with Ken Rimple

Canvas skills are how your team's runbooks and tribal knowledge become an active part of the investigation instead of a document someone has to remember to open. Pre-built skills cover the most common investigation patterns out of the box. Custom skills let you encode the specific context, thresholds, and decision logic your team has accumulated, so every auto-investigation starts with your best thinking already applied.

Observability for the Agent Era: Day 2 | Launches

Honeycomb's Innovation Week: Observability for the Agent Era (May 12-14) For Day 2 of Innovation Week, Honeycomb's product and engineering teams will take you inside the new capabilities purpose-built for the agent era. Expect live demos, real scenarios, and a hands-on look at what it means to own observability for the Agentic era, with AI in Honeycomb to observe AI in production. A 3-Day Virtual Event for Teams Building the Future May 12: Get insights on how the best engineering teams are tackling the challenges of the agentic era.

Honeycomb Innovation Week: Observability With AI With Kale and Taylor

Watch this video to see the re-imagined Canvas in action, where auto-investigation has already ranked your hypotheses before you open the tab, multiplayer agents build on each other's work in real time, and a custom skill encoding your team's own runbook can reprioritize the entire incident before you've had your morning coffee.