Operations | Monitoring | ITSM | DevOps | Cloud

A firewall is a cybersecurity tool used to prevent unauthorized access to your private device or network. It could refer to any software or hardware that checks the data and traffic coming in and going out of a network to ensure they comply with cybersecurity rules. Firewalls can also include what is known as an intrusion detection system (IDS), which additionally blocks malicious traffic while allowing legitimate and authorized traffic access to a network.

When critical incidents happen — which they inevitably do 😅 — and you’re in the middle of trying to figure out what the best thing to do is, it can feel comforting to know that you’ve got a pre-prepared list of instructions to follow, commonly known as an “incident response plan”: In theory this sounds quite simple, and a typical flow you might envision is: It might be tempting to think that the hardest part of running incidents is finding or writing a checkl

Companies today are relying on technology more than ever thanks to widespread digital transformation and cloud initiatives. And this is increasing the need for safe, efficient and reliable IT environments. But maintaining operational IT stability is very difficult when considering the complex and dynamic nature of today’s IT environments. In fact, IT environments are constantly changing, with new network devices, users and software versions coming into existence.

Today, we are excited to announce that Upsun now offers the latest version of MongoDB to our Enterprise and Elite customers. Clients can now enjoy improved visibility via one source of control, the ability to track multiple applications and users, and native, at-rest encryption that meets the latest security compliance standards. There are more details about the benefits of MongoDB below.

Today we are happy to announce a new look to our account settings dashboard. Many of our customers work in teams, and we have many fantastic team management features to make their work easier. With our latest user interface changes, we have made the team and organization features more intuitive and easier to manage.

When I started my career in information technology, I worked for a large insurance company in Omaha, Nebraska. At the time, they exclusively used Lotus Notes, an IBM product. Even as Microsoft Outlook gained popularity and functionality, the cost of changing email clients was insurmountable, so the company continued using Lotus Notes for many years.

Hey folks, We’re back with another feature update for all our customers! We have recently gone live with the incident watchers feature which nests within an incident details page. This blog will outline how you can access the feature, its primary functionalities and how we foresee it helping improve your incident management process. Note: This feature will be available to pro, premium and enterprise plan users only.

Engineers have been managing incidents for as long as they’ve been building software, but the idea of incident management as a strategic practice in its own right is still finding its place. We’re starting to see big shifts in that area, though — more companies are dedicating headcount, resources, and tools to help them better prepare for, respond to, and learn from their incidents.