Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Asset Management, Device Management and related technologies.

The voice of the customer at the heart of progress: why NPS matters to Almaden?

The customer satisfaction survey is more than a metric. It is the tool that connects users’ real-world experiences to the decisions shaping the future of Collective IQ. At Almaden, we believe that a product is not built solely on technical requirements or market trends. Above all, it is built by listening to the people who use it every day. That is why Net Promoter Score (NPS) plays a central role in our strategy. It is not just a number.

7 Best IT Asset Lifecycle Management Software in 2026

If your IT team struggles to track devices, software licenses, warranties, and contracts, managing assets can become difficult. IT asset lifecycle management software helps you track every asset from purchase to retirement. It gives your team a clear record of: However, tools differ in their discovery methods, lifecycle workflows, license tracking, deployment options, and pricing. In this guide, we compare 7 IT asset lifecycle management software tools based on their features, limitations, and pricing.

IT Operations Management Software: How to Choose the Right Solution

A monitoring dashboard can tell you a server is down. It may not tell you which services depend on it, what changed before the failure, or who should take the next step. Those gaps between systems, people, and processes are often what makes day-to-day IT operations difficult to manage. IT operations management software can help close those gaps, but the label covers very different kinds of products.
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Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI - must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.

The Future of IT Is Conversational: Insights from CEO Leandro Silva at HDI Experience 2026

At HDI Experience, held September 16–18, 2026, Almaden’s CEO explained how AI and DEX are transforming enterprise support—and why the traditional service desk model has reached its limits. The traditional support model can no longer keep pace with the complexity of modern IT. Leandro Silva, cofounder and CEO of Almaden, opened his presentation at HDI Experience with this straightforward observation. “The traditional model can no longer keep pace with the complexity of modern IT.

AI Reporting: Turn IT Data Into Insights | Ivanti

Discover how Ivanti Neurons AI turns IT and security data into actionable reports—just describe what you need in natural language. AI reporting takes the complexity out of report creation. With Ivanti Neurons AI built into the reporting experience, you can start with a suggested request or simply describe what you need in plain English. Neurons AI interprets your request and builds a tailored report draft with the relevant data, columns, filters, and aggregation—no manual query building required.

Self-Healing Endpoints with DEX | Ivanti

Digital employee experience shouldn't just be a metric — it's the result of how well endpoints are managed, secured, and remediated in real time. In this teaser, see how Ivanti transforms reactive IT into proactive, autonomous operations. Today's IT teams are stuck in reactive mode. Employees suffer through slow laptops, dropped VPN connections, and crashing apps — and most never report it. Ivanti Neurons for Digital Experience (DEX) changes that by monitoring real-time DEX scores across devices and user groups to uncover issues before they impact productivity.

Room Booking, Lost & Found, Visitors and Gatehouse | Asset Infinity

The everyday running of a site, in one place. This walkthrough covers the Site services module in Asset Infinity: booking rooms and equipment with charges and clash checks, a lost and found desk that matches what was lost to what was handed in, a gatehouse that knows which visitors are on site and which of their devices may leave, a knowledge base of guides and lessons, a controlled document library, and messages tied to your records. It's shown on a demo hospital system around Austin, Texas.

Fixed Asset Depreciation, Capital Projects & Budgets | Asset Infinity

What your assets cost, and what they are worth. This walkthrough covers the Finance module in Asset Infinity: depreciation in as many books as you need, capital projects that collect their costs until they become assets, budgets that track every commitment against them, and the capital and FF&E plans where the money starts. It's shown on a demo hospital system around Austin, Texas, with a new hospital under construction.