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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

firehydrant

Opsgenie Is Shutting Down: Why FireHydrant Is the Natural Evolution

Jun 10, 2025 By Jessica Abelson In FireHydrant
Opsgenie set a high bar. For years, it helped teams respond faster and stay on top of incidents with reliable alerting and on-call management. At FireHydrant, we’ve always admired how Opsgenie modeled incident data and structured its workflows — it was one of the best in the game. But as Atlassian sunsets Opsgenie and teams face the pressure to migrate, there’s a real decision to make: move into Jira Service Management, or find a new solution that fits your team’s needs and scale.
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xMatters

The Future of Incident Management: Your Blueprint for Operational Excellence

Jun 10, 2025 By Jon Skog In xMatters
This is the first post in a series examining the requirements necessary to achieve operational excellence. In today’s dynamic digital landscape, operational resilience is no longer optional; it’s essential. Organizations must proactively embrace solutions designed to meet tomorrow’s challenges, not just today’s demands. Everbridge xMatters emerges as the clear leader in this space, delivering unmatched automation, sophisticated intelligence, and exceptional adaptability.
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onpage

Best Medical Staff Schedulers of 2025

Jun 6, 2025 By Zoe Collins In OnPage
If you’re still using Excel and paper for medical staff scheduling in 2025, it is time for a change. Like now. From unorganized scheduling to human error, these “solutions” are more like inefficiencies and in the medical field, there is absolutely no room for these avoidable mistakes. So, I have compiled the best medical staff schedulers to help you improve your team’s clinical workflows and ease the lives of everyone involved.
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sumologic

Solve your MTTR mysteries faster with Sumo Logic

Jun 5, 2025 By Merylee Heggem In Sumo Logic
Picture this: a crime scene where the evidence is scattered across five different rooms. There’s a footprint in one, a shattered window in another, a stray shoe on the stairs, and a witness across the street, who only saw part of what happened. Each clue matters in solving the case, but none of them tells the full story on their own.
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OnPage + HaloPSA Integration | Streamline Critical Alerting with Bi-Directional Sync

Jun 5, 2025 By OnPage Corporation In OnPage
In this video, we showcase the simple yet powerful integration between OnPage and HaloPSA. Using HaloPSA’s integration runbooks, organizations can set up a bi-directional sync with OnPage to ensure critical tickets never go unnoticed. When a ticket in HaloPSA meets your defined criteria—like a Priority 1 status—it automatically triggers a “page” to the OnPage mobile app. Tickets can be created manually or automatically via email, giving your team flexibility in how alerts are generated.
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pagerduty

Engineering Time is Your Most Valuable Asset: Are You Spending It Right?

Jun 4, 2025 By PagerDuty In PagerDuty
Technology leaders often face a tempting proposition from their engineering teams: “We could build this ourselves.” It’s a natural instinct, especially when discussing incident management systems. Your team’s confidence isn’t misplaced – they absolutely could build a basic alerting system. However, the question isn’t about capability; it’s about strategic resource allocation and long-term operational excellence.
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bigpanda

Takeaways from BigPanda25

Jun 4, 2025 By Katie Petrillo In BigPanda
Last week saw several huge milestones for BigPanda. We launched the BigPanda agentic IT operations platform, a sweeping evolution of our product offerings. As part of this launch, we also introduced two new AI solutions, BigPanda AI Detection and Response and BigPanda AI Incident Assistant. These powerful new capabilities bring agentic AI into IT operations, transforming how enterprises automate the manual and time-intensive workflows of ITOps, L1 response, and incident management.
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How to send alerts from self-hosted Grafana to Grafana Cloud IRM

Jun 3, 2025 By Grafana In Grafana
Learn how to send alerts from Grafana OSS or Grafana Enterprise to Grafana Cloud IRM. In this quick demo, we'll show you how to set up the integration between your self-hosted instance and our managed solution for consolidating, customizing, and automating incident response and management. Grafana Cloud is the easiest way to get started with Grafana dashboards, metrics, logs, and traces. Our forever-free tier includes access to 10k metrics, 50GB logs, 50GB traces and more.
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bigpanda

What is an AIOps platform?

Jun 3, 2025 By BigPanda In BigPanda
IT operations (ITOps) teams are challenged to keep pace with the rapid pace of digital transformation. As companies use more cloud-based apps, increase agile deployments, and develop new microservices-based applications, their technology stacks become exponentially more complex. This makes life increasingly challenging for the teams responsible for maintaining reliable IT services and infrastructure. Hybrid tech stacks are siloed, complex, and fragmented.
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