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By Kaushik Thirthappa
Monitoring systems are invaluable for detecting incidents before they spiral into catastrophes. However, there's a hidden danger lurking within even the most robust monitoring setups: false alarms. When systems are overly sensitive, they raise alerts for incidents that don't actually exist. While this may seem harmless on the surface, hyper-sensitive monitoring can quietly drain time, money, and morale in ways that only become apparent over time.
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By Kaushik Thirthappa
Incident management isn't just about technology; it's about people too! Understanding the human factors—psychology, communication, and team dynamics—is just as crucial. Let's explore how these elements are essential in incident management.
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By Kaushik Thirthappa
$1.81 trillion—that’s how much software operational failures cost US companies in 2022. But you can avoid such software mishaps. How? With robust incident management! However, running an incident management is no easy feat. It comes with its fair share of challenges. The following are some typical problems you might face when managing incidents: Let’s dive into the nitty-gritty of what causes these problems, their consequences, and how to fix them.
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By Kaushik Thirthappa
When it comes to incident management, the end result is a smoothly running engine with incidents resolving on time, systems always operational, and your team in sync at all times. In this post, we will guide you through getting started with your first integration, a simple alert escalation and actually getting your first alerts with Spike.sh.
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By Kaushik Thirthappa
Effective teamwork plays a crucial role in maintaining system stability and preventing incidents. By collaborating and leveraging the diverse skills and perspectives of team members, potential issues can be identified and addressed proactively, ensuring a smooth and incident-free operation of the system.
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By Kaushik Thirthappa
Last year we decided to just keep our heads down and continue working on a good reliable product #bootstrapped. Most features we built were based on your feedback. Thank you so much. 2024 is going to be great but before that let's glance on the year gone.
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By Kaushik Thirthappa
Life is full of unexpected incidents. From the coffee spill that disrupts your morning routine to the sudden traffic jam that transforms a 20-minute commute into an hour-long ordeal. Much like these challenges, most of our systems and infrastructure also constantly face these tiny glitches. If ignored, they can have a significant impact. Unlike minor inconveniences, these glitches we call Incidents have the potential to disrupt your business, frustrate customers, and eat into your revenue.
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By Kaushik Thirthappa
Escalation policies are essential for making sure that incidents are quickly addressed and resolved. They provide a systematic approach to automate alerts, guaranteeing that no incident goes unnoticed. Let’s get you started, shall we? An escalation policy is a way to automate alerts and assure that incidents are never missed. The first point of contact for an incident is through an alert that is sent according to the escalation policy.
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By Kaushik Thirthappa
Building a culture of incident response is not just about solving problems; it is about creating stronger teams, empowering individuals, and fostering a more resilient and thriving workplace. How do you achieve this culture and improve your incident management processes? Let’s dive in;
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By Kaushik Thirthappa
I was visiting Queenstown, New Zealand last week amidst the horrible floods which quickly escalated. As an incident responder myself, I was amazed at the operations and how fast responders on the ground acted in evacuating and clearing the grounds. Over 100 people were evacuated in the middle of the night with zero casualties. A commendable job. Here are some observations I made and what we can learn as incident responders ourselves..
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By Spike
"🚀 Automate Your Status Pages with Playbooks! 🚀 In this video, we're diving deep into the world of incident response automation. Join us as we explore how you can streamline your status page updates with Spike's powerful Playbooks feature. Learn step-by-step how to create and configure Playbooks to automate your status page notifications, ensuring your stakeholders are always kept in the loop during incidents. With a live demo and practical insights, you'll discover how easy it is to set up automated responses tailored to your organization's needs.
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By Spike
Playbooks are a powerful tool to automate common actions in your incident response process. It's like a pre-programmed sequence of steps your team should take when specific incidents occur. Instead of scrambling to remember protocols or manually initiating a series of tasks, responders can activate a Playbook with a single click. This triggers a predefined set of actions, such as notifying team members, setting incident severity/priority, or creating support tickets, all tailored to the nature of the incident.
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By Spike
Explore the efficient setup of a Follow-the-Sun on-call model using Spike.sh. This video provides a step-by-step guide for tech professionals to implement this global, time-zone-optimized on-call strategy seamlessly. Enhance your team's responsiveness and reduce burnout with our expert tips and insights. Perfect for IT and DevOps teams aiming for 24/7 incident management without compromising on efficiency.
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By Spike
Here is On-call 3.0, the result of your feedback, deep examination, and fundamental improvements that makes on-call a better day to day experience.
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By Spike
Welcome to Spike.sh’s Microsoft Teams bot! At the heart of every successful team lies efficient communication and swift problem resolution. That’s precisely what our bot brings to the table – a dynamic toolset that empowers you to tackle incidents seamlessly. Features: Our new Microsoft Teams bot alerts are not only prompt but also smartly updated as the situation develops. It achieves this by seamlessly integrating incident management into Microsoft Teams, providing you with real-time alerts the moment an incident surfaces.
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By Spike
Learn how you can get a phone call alert when your API fails. Spike.sh sends you alerts via phone call, SMS message, email and Slack when you have any issues in production. Spike.sh integrates with your infrastructure, performance monitoring, error tracking, uptime monitoring, API monitoring and cron job monitoring tools. Our integrations include AWS, Google Cloud, Datadog, Grafana, Prometheus, New Relic and many more.
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By Spike
Learn how you can get a phone call alert when your cron job fails. Spike.sh sends you alerts via phone call, SMS message, email and Slack when you have any issues in production. Spike.sh integrates with your infrastructure, performance monitoring, error tracking, uptime monitoring, API monitoring and cron job monitoring tools. Our integrations include AWS, Google Cloud, Datadog, Grafana, Prometheus, New Relic and many more.
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With unlimited alerts and integrations, Spike helps you bring clarity in incidents and decrease resolve time with complete transparency.
Gain customer confidence with every incident. We alert you of your incidents before your customers do. Stop losing customer faith in IT outage. Spike helps you bring clarity in incidents and decrease resolve time with complete transparency. Spike aims make it simple by un-complicating the platform with our enhanced features. Real-time platform health, easy escalation policies, suppressing repeat incidents, activity logs and more.
Features you will actually use:
- Group repeat incidents: Incidents which are repeated are automatically grouped together telling you how many times it has occurred along with it's first occurrence and last occurrence.
- Mute incidents: Mute an incident for a period of time, we will not send any alerts but still create an incident and group them too.
- Auto resolve incidents: Our integrations make sure that incidents are resolved automatically on Spike when they are fixed on your monitoring tool.
- Unlimited services: Come full circle by adding incident tracking to all your services. Scope your incidents, reports and health of each service.
- Affected services: Monitor the services which are affected the most by open incidents. Prioritise and resolve to increase customer satisfaction.
- Simple escalation policies: Alert one or more persons at the same time. Alert via phone preferred channel to every team member with time intervals.
- Unlimited alerts: We provide you unlimited alerts across all the supported channels. No more predicting your monthly billing cycle.
We alert you of your incidents via Phone call, SMS, Slack and Email before your customers do.