Operations | Monitoring | ITSM | DevOps | Cloud

Amplifying the global impact of open source is at the heart of Canonical’s mission. Support is a crucial part of this exciting journey, especially when it comes to helping enterprises, institutions and communities around the world solve real-world problems through their IT infrastructure and applications. Working with thousands of global customers in a variety of use cases, our support team delivers fixes on everything open source, both Canonical-maintained projects and others.

As 2023 draws to a close, it’s time to look back on the evolution of Ubuntu Desktop over the last twelve months. The philosopher Gary Barlow once wrote “we’ve come so far, and we’ve reached so high, and we’ve looked each day and night in the eye”. These words certainly resonate in the context of our most recent Ubuntu releases.

Let’s not beat around the bush: change management is a prehistoric discipline desperately in need of fresh thinking. Its “best practices” are frankly terrible. Nobody honestly thinks manually filling out change tickets, waiting for CAB meetings and external approvals does anything to meaningly reduce risk. Change management is slow, inconsistent, doesn’t scale, and is prone to error.

Software development cycles demand rapid deployment and scalability, traditional infrastructure struggles to keep pace. Enter containerization—a revolutionary technology empowering DevOps teams to streamline their workflows, enhance portability, and drive efficiency in software development and deployment.

In the quest for a high-velocity development environment, one fundamental question looms large: "How can you ensure an exceptional end-user experience when an array of engineers continually push and deploy code?" The unequivocal answer to this pivotal inquiry lies in the establishment of robust, straightforward, and well-defined monitoring practices.

Although FireHydrant has spent five years focused on what happens after your team (erg, I mean service 🙄) gets paged, the topic of alerting often comes up in discussions with our community. People are tired of paying big bucks for software that’s expensive, bloated, and hasn’t seen much innovation. Clearly, there’s a problem here – and we’re tackling it head on.