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The latest News and Information on IT Service Management, Service Desk and related technologies.

SharePoint Vulnerabilities and Security Updates

SharePoint Vulnerabilities and Security Updates SharePoint is currently facing vulnerabilities that are being actively exploited, leading to guidance from Microsoft and CISA. An attack chain known as Tool Shell is taking advantage of CVEs, revealing new security risks. On-prem software poses significant threats as attackers can decrypt it. Mitigation involves applying updates and improving threat detection. Additionally, Exchange Server has a security update addressing five vulnerabilities, and users must switch from EWS to Microsoft Graph by October 2026.

What is an IT Ticketing System? Understand its Challenges, Advantages & Features

In modern IT environments, service disruptions, support queries, and system incidents need structured handling. Ad-hoc responses and scattered communication channels can lead to unresolved issues and missed commitments. This is where an IT ticketing system steps in. They help convert every problem, request, or alert into a manageable digital entry. In this blog, you’ll get expert insights into IT ticketing systems, their challenges, as well as benefits.

Pioneering DEX Agents and Benchmarks

At Nexthink, our focus is Digital Employee Experience (DEX), it’s all we do, and all we aim to be the very best at. Today, we have a unique opportunity to deliver the world’s most advanced DEX models and agents, fine-tuned and trained specifically on real DEX use cases from our thousands of users. This matters because, in our vision, most IT operations will eventually be fully automated by AI and technology.

Attack Surface Discovery: How to Identify Your Organization's Attack Surface

Much like your lawn after a good rain, your attack surface will grow rapidly if left unchecked. And an increase in cybersecurity risk comes along with that increase in attack surface size. While risk can’t be eliminated outright (because attack surfaces are always evolving), you can manage it to keep your overall risk levels in line with your risk appetite.

Highlight Your Tickets (or Anything Else) #helpdesk #productivity

Highlight important requests—or anything else—in Alloy Navigator with color cues that make them pop right off the screen. See statuses, key requesters, or emergencies at a glance, and never miss what matters most! Perfect for IT teams keeping work organized and efficient! Conditional highlighting for data views was introduced in the Winter 2023 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.

What is a CMDB (Configuration Management Database)? Why Does It Matter?

CMDB (Configuration Management Database) represents a structured repository used to track configuration items, or CIs, across an organization’s IT environment. Each CI might include software packages, physical servers, network components, virtual machines, or even user access credentials. Together, these components and their relationships define how IT services are delivered and maintained. In this blog, you’ll discover how a CMBD works, its benefits, challenges, integration models, and more.

Incident Management Takes a Giant Leap with Next-Gen ServiceNow Integration

In the fast-paced world of digital operations, the gap between detecting an issue and resolving it can mean the difference between a blip in service and a full-scale customer impact. That’s why organizations worldwide rely on ServiceNow for IT service management and xMatters for intelligent incident response automation.

What is Data Logging? A Complete Guide to Process and Practical Uses

Log management encompasses the practice of gathering, organizing, archiving, and maintaining access to logs. As devices and services multiply, so does the data they emit. It demands structured systems that can ingest logs in various formats, sort them for clarity, and retain them based on policies set by security, audit, or technical teams. In this blog, you’ll better understand data logging, its use cases, challenges, as well as trends.