Operations | Monitoring | ITSM | DevOps | Cloud

Seal the Silo: Unifying Vulnerability and App Security with a Risk-Based Approach Too often, security teams assess infrastructure and application exposure risks in silos, leading to fragmented insights and misaligned remediation priorities. Taking this disjointed approach makes it harder to reduce your overall risk and weakens your security posture.

Freshservice integration with the Notion for Freshservice app enables IT teams and agents to fetch knowledge base resources from Notion, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The Notion for Freshservice app integration: Enables agents to fetch knowledge base documents and links from Notion, and attach them as replies to requesters, which helps improve agent productivity.

Freshservice integration with the GetGuru for Freshservice app enables IT teams and agents to fetch knowledge base resources from GetGuru, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The GetGuru for Freshservice app integration: Enables agents to fetch knowledge base documents and links from GetGuru, and attach them as replies to requesters, which helps improve agent productivity.

Understanding Microsoft's Global News Impact and Cybersecurity Threats Microsoft's influence on global news is significant, especially regarding cybersecurity. A zero day RCE vulnerability in web development is linked to a campaign by Stealth Falcon, targeting Middle Eastern nations through deceptive URL techniques. Organizations must shift from regular maintenance to zero day response mode, balancing system downtime against potential risks. Learning about threat actors aids in refining defense strategies, while real phishing campaigns enhance internal security training.

What if a broken arm didn't break your workflow? Follow Alice as she faces tough circumstances, but still gets the job done. Nursing a broken arm in a sling, she uses built-in accessibility features like Voice Input for Now Assist to set up the ServiceNow AI Platform for a new client—hands-free. This is how we turn accessibility into opportunity—building forward-lthinking features that solve real problems and work better for everyone.

Windows 10 to Windows 11 Upgrade Bot Demo The process starts with creating bots for Windows upgrades, selecting templates, and configuring logic. These bots execute the Microsoft Upgrade Assistant, managing downloads and bandwidth while addressing remote device upgrades. Deployment includes naming bots and enabling actions for multiple devices. User interaction is essential, prompting confirmations and managing deferrals. After upgrades, confirmation messages are sent, inventory scans triggered, and user feedback collected for analysis.

As Cherwell approaches end of life, IT service management (ITSM) teams are facing major decisions about what’s next. In this episode, SolarWinds host Sean Sebring sits down with Matt Neigh, a former Cherwell executive, and Michael Clark, a SolarWinds Solutions Engineer and former Cherwell admin, to reflect on Cherwell’s legacy, explore migration best practices, and discuss what to look for in a modern ITSM platform.