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The latest News and Information on IT Service Management, Service Desk and related technologies.

Mastering Risk-Based Vulnerability Management with Ivanti Neurons

Aug 1, 2025 By Ivanti In Ivanti
Mastering Risk-Based Vulnerability Management with Ivanti Neurons Ivanti Neurons enhances risk-based vulnerability management by focusing on aggregation prioritization. It collects data from various sources, integrates with over 70 IT service management systems, and emphasizes the importance of contextual risk assessment. A prioritization dashboard helps security teams address critical findings, while automation through playbooks streamlines the remediation process. The content also covers scoring metrics and a knowledge base for trending vulnerabilities.
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iOPEX

Why Your ITSM Automation Isn't Smart Enough & How Agentic AI Can Fix IT

Jul 31, 2025 By iOPEX Technologies , In iOPEX
You can infer from Jensen’s keynote speech that moving forward, AI will need to be evaluated by operational outcomes, rather than by speed or accuracy KPIs, such as resolution rates or proactive service restorations in ITSM. ITSM was designed to make complexity manageable by modifying user interfaces, workflows, and playbooks for automation across sprawling operational environments. Automation has improved speed, but never changed the fundamental model: humans being the decision engines.
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InvGate

InvGate Named a 2025 Customers' Choice For ITSM Platforms

Jul 31, 2025 By Natalí Valle In InvGate
InvGate Service Management was recognized as a 2025 Gartner Peer Insights Customers’ Choice for IT Service Management platforms. This recognition is based entirely on feedback from customers who use our product in real-world IT environments, and it endorses our approach to building solutions thinking about customer experience first.
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Infraon

Release Management: Process Steps, Tools & Best Practices for ITSM

Jul 31, 2025 By PRAVEEN SINHA In Infraon
Software delivery can derail quickly without structure. Version mismatches, failed rollbacks, broken features, these are often symptoms of a weak or unclear release management process. Release management brings order to the chaos by defining how features, bug fixes, and system updates move from development to production. It sets expectations, aligns timelines, and reduces deployment risk.
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7 Asset Management Automation Ideas To Apply!

Jul 30, 2025 By InvGate In InvGate
Keeping track of IT assets doesn’t need to be a mess of spreadsheets and manual updates. In this video, Matt Beran, Product Specialist at InvGate, shows you seven practical automations in InvGate Asset Management that make everyday tasks easier—from software tracking to warranty alerts and duplicate detection.
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How Automating Incident Management Can Improve ITSM Workflows

How Automating Incident Management Can Improve ITSM Workflows

Jul 30, 2025 By OpsMatters In OpsMatters
Incident Management is a core use case for many ITSM platforms, but in most cases, there are ways to improve its implementation. One of those is through automation, and that's particularly true if multiple platforms are involved. In this article, you'll learn how automating incident management can speed up your workflows and deliver better service results for you and your clients.
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almaden ai

Almaden Supports IT Teams with the Windows 11 Upgrade

Jul 29, 2025 By Almaden AI In Almaden AI
Microsoft has officially announced the end of support for Windows 10, effective October 14, 2025. This marks a significant transition point for enterprises and managed service providers (MSPs) as they must migrate users to Windows 11 to maintain security compliance and ongoing support. However, the shift to Windows 11 is not simply a version change - it introduces new system requirements, updated security features, and performance expectations. For many organisations, the upgrade demands detailed asset analysis, hardware compatibility assessments, and proactive management of employee experience to avoid business disruption.
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InvGate

SolarWinds Web Help Desk Migration: How to Move Your Data Smoothly

Jul 29, 2025 By Natalí Valle In InvGate
If you're currently using SolarWinds Web Help Desk (WHD), you may have started hearing rumors about a shift in their licensing model. According to a recent Reddit post from a user in the community, SolarWinds is ending perpetual licenses for WHD and will move exclusively to 3-year subscription licenses. While this hasn’t been officially confirmed through SolarWinds' website yet, it’s something that’s caught the attention of many users.
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