If you’re an IT / EUC professional looking to accelerate sustainable IT practices, it’s imperative to put employees at the center of your strategy. Driving sustainable practices and carbon reduction is a collective and long-term effort that requires behavioral change and impacts individual digital workspaces, so engaging employees is key.

Are you ready to tackle the hidden IT Asset Management (ITAM) challenges that could impact your organization's efficiency and success? In this dynamic field, continuous learning is not just an option; it's a necessity. To equip you with insights, we delved into “ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield” during September's Ticket Volume podcast live recording.

This month, I celebrate 11 years of working on SQL Sentry. I started as employee number 15 at SentryOne and then moved through various roles in support, customer success, and professional services to my current role as product manager. In an industry where innovation and adaptation are key, the journey of SQL Sentry and its team has been remarkable. SQL Sentry has come a long way since its early days.

Implement the enterprise service management approach to revolutionize how your organization delivers services beyond IT.

The life of an L1 engineer … receiving all the tickets, providing all the IT services, and interacting with all the stakeholders. Tickets, like requests for access to an application or system, account unlocks, onboarding and offboarding employees, and more are here to stay.

Managing software licenses is not merely a matter of compliance; it's a strategic imperative for organizations seeking to optimize costs, mitigate risks, and streamline their IT Asset Management (ITAM) operations. To do this effectively, Software License Tracking tools are essential. To stay on top of assets, we bring you the five best Software License Tracking solutions in the market. Keep reading for a quick topic overview and a list of software alternatives!

Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical. Don’t believe me? Ask any customer success manager.