Incident vs. Service Request: From Theory to Practice
Discover how incidents and service requests differ in ITIL and why the distinction is vital for IT service management success.
Operations | Monitoring | ITSM | DevOps | Cloud
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Windows 10 End of Life: Are You Ready? Tips & Checklists
Only a few weeks remain before Microsoft ends support for one of the most widely used operating systems of all time. Are you ready for what comes next?
Get Cozy with Dark Mode #darkmode
Shorter days ahead… Switch your Alloy Navigator to Dark Mode and give your eyes a break during cozy afternoons. Perfect for anyone who likes to work in a calmer, low-light environment! Yes, we’re a bit late to the party. Dark Mode for technicians finally arrived in Spring 2025 for Enterprise and Express.
Critical Microsoft Vulnerability Disclosed: What You Need to Know
A Microsoft vulnerability with a 7.2 CVSS score has been disclosed, requiring specific steps for exploitation. Proof of concept code is available, which gives attackers an advantage. This vulnerability affects only Windows Server 2025, limiting its impact. Users are advised to apply OS updates for Windows Server 2025 this month to mitigate risks.
Urgent Security Advisory: Update Your NetScaler Devices Now #shorts
Urgent Security Advisory for NetScaler Devices.
E7: Building a robust IT asset management practice using ServiceDesk Plus
In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.
E7: Building a robust IT asset management practice using ServiceDesk Plus Cloud
In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.
Reality Bytes #62: Digital Overload - The Distraction Episode
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused.
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Why Digital Employee Experience (DEX) Is the New Strategic Priority for IT
We live in an era where digital employee experience (DEX) has become one of the most important strategic pillars for IT within organizations. IT asset inventory and system metrics are no longer enough. Today, successful companies understand that, in order to achieve efficiency, innovation, and productivity, they must truly grasp how employees feel when interacting with technology.
Self Healing Bots in 70 Seconds
Self-Healing Bots in 70 Seconds Ivanti Neurons offers customizable bot templates for various tasks, enabling users to create bots through a low-code, no-code workflow editor. A disc cleaner bot example illustrates how automation can manage device clutter and track performance metrics. Multi-stage bots enhance user interaction, providing real-time progress updates on device processing. The Ivanti bot library further expands automation options for users to explore.