Nexthink

Lausanne, Switzerland
2004
  |  By Yassine Zaied
In the early days of Nexthink we had a whimsical way of articulating what we were working to achieve. “We want to develop a kind of digital guardian angel,” we’d say, “sitting on the shoulder of the employee, ensuring they are getting the most out of every working hour: productive and enjoying their work, without sacrificing a single minute to IT issues or application problems.".
  |  By Lucas Videla
In today's digital workplace, IT-employee engagement is crucial for communicating timely information, fixing issues collaboratively, and understanding employees’ experience with technology. At Nexthink, we have met this evolving need with our investments in engagement campaigns. And now, we are pleased to introduce the newest innovation to connect IT and employees: parametric campaigns.
  |  By Nexthink
The Experience Everywhere tour is a wrap, and what a tour it was! We had an incredible time meeting up with our customers, partners, and DEX practitioners from all around the world to share expertise, learn, and grow. If you couldn’t make it (or even if you could) – you can relive all the action now over on our Experience Replays. Below, we asked a few Nexthinkers to send us their thoughts on each of the four Experience locations.
  |  By Lucas Videla
In the world of IT support, where time is always ticking and employee satisfaction is on the line, removing inefficiencies in ticket resolution can be nothing short of a game-changer. One major source of inefficiency in nearly every service desk operation relates to the process of obtaining and confirming information about users and devices. Comprehensive and unified information about a device and/or a user typically isn’t immediately available, and gathering it is a major burden.
  |  By Megan Brake
Patient care is the core of the mission for the HBLICT team. Serving more than 1.2 million adults and children in Hertfordshire, West Essex, Bedfordshire and East England, they provide a range of community health services and hold the highest standards for their care. Achieving this high quality of care requires a dedication to patient experience – and a dedication to the experience that their clinical staff have with technology.
  |  By Megan Brake
VPN issues are easily some of the most common digital workplace problems to plague end user computing (EUC) teams. When the VPN crashes or falls out of compliance, it can have a disproportionate impact on employee experience. Monitoring and managing VPN performance is a top priority for many of our customers – including Qualcomm Incorporated. Qualcomm had a known VPN issue taking place in their environment impacting 90% of their workforce.
  |  By Megan Brake
Recently, Brandon Woods of Keysight Technologies shared two workflows that his team was able to implement with Nexthink Flow – allowing them to save time by solve problems more quickly and without human intervention.
  |  By Guillaume Charles
Digital Employee Experience is vital to attract and keep the best employees. A solid DEX strategy also increases employee productivity and motivation, a selling point for business leadership across the board. Yet, IT teams have less and less ability to control the factors that make up the digital employee experience. Although IT still own the devices, most of the network and applications are managed by third-party vendors.
  |  By Megan Brake
How automated are your automations? You (or your expert engineers) are probably spending hours on complicated PowerShell coding – writing, testing, reviewing, signing, and updating. What if there were a better way to coordinate your automations with workflows? Orchestrate multi-layer automated detection, communication, integration, and action.
  |  By Paul Gentile
Today, we announce a revolutionary new product that will put an end to recurring, complex IT issues and deliver continuous engineering with full scale, start-to-finish automation for EUC teams.
  |  By Nexthink
Learn how Workplace Experience – powered by Nexthink Infinity delivers unparalleled visibility across all environments so you can see, diagnose, and fix digital workplace issues to continuously optimize productivity and cost in a fast-changing IT landscape. With Workplace Experience, you can lower MTTR and drive digital transformation while reducing cost, saving time, improving sustainability, increasing employee productivity and more.
  |  By Nexthink
The world’s leading digital employee experience podcast takes over Experience Everywhere for a special live recording to talk AI, automation, and advanced IT innovation with some very fantastic (and surprise) guests.
  |  By Nexthink
Tim and Tom hosted a very special DEX Show episode LIVE at an incredible, standing-room-only Experience Everywhere event in London. They were joined for the occasion by two amazing guests - Darren Wright (Vice President, Information Technology, Honeywell) and former F1 driver and entreupreneur Robert Doornbos. It was an amazing conversation in front of a huge crowd – touching upon data, Formula 1, adaptation, technolgy, employee engagement and much more.
  |  By Nexthink

Learn more about Nexthink Flow: https://nexthink.com/platform/flow

  |  By Nexthink
Go beyond automation and bridge the gap between monitoring and management. Real-time, AI-powered data combined with a powerful, low code orchestration engine that continuously optimizes complex workflows, monitors progress, handles exceptions, and ensures that all tasks are completed in the right sequence and with the right dependencies. By automating repetitive and manual tasks, EUC teams can optimize resource allocation, capitalize on opportunity costs, and enable EUC teams to shift-left and effortlessly maintain desired state.
  |  By Nexthink
For this challenge, our technologists have it easy – or do they? Can they save 10% on service desk costs without causing a complete disruption of the employee experience? See how Nexthink saved the day. Watch now.
  |  By Nexthink
In their next challenge, our IT pros need to figure out how to save $1,000,000 on software licensing costs… but there’s a catch. They need to cut these costs, without cutting employee productivity! Can they do it? Watch now to find out.
  |  By Nexthink
Nexthink's engineers are some of the most talented in the business. We asked them to read some recent G2 reviews to see what they think.
  |  By Nexthink
Nexthink's engineers are some of the most talented in the business. We asked them to read some recent G2 reviews to see what they think.
  |  By Nexthink
Why is that IT innovation is often synonymous with employee disruption? It seems like you cannot make any improvements without interrupting employees and taking time away from their workday. We think-no, we know-there's a better way to innovate and improve the delivery of new applications & IT services. These 10 success stories from our customers in the IT Innovation Without Disruption eBook show you that there's a better way forward.
  |  By Nexthink
You will receive an email shortly containing the asset. Supporting a work-from-anywhere (WFA) model can be especially tricky for IT and at times, down right counterproductive for employees. Get practical advice that has been tested by 1,000s of Nexthink customers. Learn how your IT team can deliver a powerful Digital Employee Experience to your distributed workforce in these 12 simple steps.
  |  By Nexthink
The pace is accelerating. Analysts predict that the traditional IT monitoring tooling landscape will be unrecognizable in 5 years. Drastic changes are occurring that are challenging traditional monitoring tool and are forcing IT teams to reevaluate their approach.
  |  By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
  |  By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it's high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
  |  By Nexthink
The very essence of IT is all about innovation - finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler - lighting sparks of innovation instead of putting out fires.
  |  By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
  |  By Nexthink
Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to "lack of urgency" and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.
  |  By Nexthink
Learn everything you need to know about how to create the ultimate digital employee experience in this free guide.
  |  By Nexthink
Download our 'Shift Left' eBook to find out why investing in the right Incidence Response solution can make all your other IT investments pay off at last.

Nexthink is a global leader in digital employee experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Put your employees at the heart of IT. Gain real-time visibility into the workplace, fix IT problems automatically and best of all, delight your employees.

Why Nexthink:

  • Improve quality of IT services for end-users: Win the favor of your employees by helping them win back the 22 minutes a day they lose on IT issues. Nexthink helps proactively prevent the creation of incidents and reduces the MTTR for open incidents while providing deep insight into the end-user experience.
  • Empower digital workplace transformation: Change is a constant in the enterprise. With Nexthink, IT can seamlessly handle change management and deliver migration projects smoothly with complete span of control and visibility.
  • Ensure endpoint security and compliance: Your bedrock in the age of disruption: Safeguard compliance and security to minimize risk exposure. Nexthink ensures compliance and fixes security threats automatically, anytime and all the time.

Transform the IT experience of your employees, transform your business.