Nexthink

2004
Lausanne, Switzerland
Jun 20, 2019   |  By Carsten Giese
Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).
Jun 13, 2019   |  By Prabhu Kaliaperumal
Imagine you had a way to see exactly what IT issues were impacting your employees. And imagine you had one view showing both issue diagnosis and resolution path, with the possibility to take instant action with a one-click fix? Nexthink’s Digital Experience Score delivers just this by combining hard metrics with user sentiment data to give immediate visibility, context and understanding of employees’ experiences across key areas.
May 31, 2019   |  By Gavrilo Bozovic
It’s highly likely that you’ve heard the term “design thinking” used in a business or product context this year. Telling your developers, your engineers, your company to apply “design thinking” to their projects is in vogue. But what exactly is “design thinking”? And how does it apply to today’s workforce and the modern business world?
May 21, 2019   |  By Yassine Zaied
The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the challenges they were having in taking a more employee-centric approach to their business.
May 14, 2019   |  By Beatriz Rojo
It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.
Feb 4, 2019   |  By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
Feb 4, 2019   |  By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it’s high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
Feb 1, 2019   |  By Nexthink
The very essence of IT is all about innovation – finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler – lighting sparks of innovation instead of putting out fires.
Feb 1, 2019   |  By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
Jan 1, 2019   |  By Nexthink
Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to “lack of urgency” and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.
Jul 8, 2019   |  By Nexthink
Discover how Nexhtink enables IT to easily resolve their Teams-related problems with simplified investigation and instant remote action remediation capabilities.
Jul 8, 2019   |  By Nexthink
In this quick product demo, discover Nexthink's Teams migration overview dashboard and how to compare the technical performance of Teams with other tools (such as Skype for Business), as well as the comparison of employees' satisfaction from pre to post-migration.
Jul 8, 2019   |  By Nexthink
Watch this short product demo to see how Nexthink can help IT in the pre-deployment phase of an MS Teams rollout using the product's Digital Experience Score, investigative dashboards and engagement campaigns.
Jun 26, 2019   |  By Nexthink
In this short product demo, watch how Nexthink provides IT with actionable insight and metrics over employees' actual experiences during migration effort of Office 365 services - such as SharePoint and Exchange - from on-premise to cloud.
Jun 26, 2019   |  By Nexthink
In this short product demo, watch how Nexthink allows IT to measure their Office 365 services adoptions, such as MS Teams, to gain a holistic visibility and understanding over user awareness and adoption during migration.