The practical demonstration revolves around Ivanti's service management platform, Neurons for ITSM and ITAM, and its ability to address business needs at scale. It showcases the platform's web-based interface, codeless configuration, and integration with other tools. The demo also highlights the self-service portal, workflow and approval process for a new employee setup request, and customization options for request offerings and form layouts.

It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.

Ivanti’s Peter Adams previews his breakout session at ISS 2024, explaining the profound impact that generative AI is already having on enterprise service management as well as what to expect in the near future. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Ivanti’s Andreas Schmid breaks down his session as ISS 2024, setting out why asset management is such a crucial baseline for security and how integrating with MDM positions organizations for success. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

IT support provides technical support and assistance to customers and end-users. A dedicated team of IT professionals provides it, and it is usually accessed via a help desk. As you can imagine, there are multiple benefits of providing IT support: Typically, there are five IT support levels or tiers, each with its own complexity and skills.

Learn how the ServiceNow Integrated Risk Management applications, Policy and Compliance, Risk, and Audit Management can help you gain real-time insights to become more agile, respond more quickly, and make better risk-informed decisions to run your business with speed and confidence.

ISO 27001 is the globally recognized standard for Information Security Management. It uses a Risk Management approach to provide a framework for managing, controlling, and protecting privileged and sensitive information. The standard sets out the requirements for establishing, maintaining, implementing, and continually improving an organization's Information Security Management System (ISMS).

Ivanti’s Mike Hindman and Abhinav Tiwari break down their session at ISS 2024, explaining how organizations can get proactive in combating cyberattacks by taking full stock of the entire attack surface they need to protect.

In this edition of Server Room, we bring in Vishnu Priya Kumaresh, one of the stalwarts of ITSM here at ManageEngine, as she dives deep into providing successful IT service delivery at an enterprise level.

Ivanti’s Alan Taylor previews his hands-on session at ISS 2024, demoing some of the powerful automation tools available to Neurons users and how they can drive better outcomes for IT, security and operations. Three Ivanti customers – Allison Hull from Maxar Technologies, Steve Clime from Fareway Stores, and Barbara Munger from Memorial Health Ohio – give their firsthand perspectives on migrating from Cherwell Service Management to Ivanti Neurons for ITSM.

The IT infrastructure is the collection of hardware, software, and networks that maintain the operation and delivery of IT-managed services. Essentially, it's the backbone of any enterprise. Thus, a well-oiled tech infrastructure will positively impact customer service, employee productivity, and data center organization. The best way to manage it is through your IT Asset Management solution.

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

This webinar delves into reducing vulnerability exposure and achieving CSC Essential Eight compliance. It highlights the challenges of remote work and security issues for C-level executives, including evolving threats and talent retention. The discussion analyzes various vulnerabilities and changes in the CSC Essential Eight framework. It introduces the Ivanti Neurons platform and its role in vulnerability management, and discusses Patch Intelligence and the Vulnerability Knowledge Base.

Three Ivanti customers – Allison Hull from Maxar Technologies, Steve Clime from Fareway Stores, and Barbara Munger from Memorial Health Ohio – give their firsthand perspectives on migrating from Cherwell Service Management to Ivanti Neurons for ITSM.

Exploring the ITSM Professional Solution Package by Ivanti.

Exploring the Ivanti IT Service Management Enterprise Solution Package The Ivanti IT Service Management Enterprise Solution Package is a comprehensive suite of business solutions. It includes Security Operations Management, HR Service Management, Governance, Risk, and Compliance, Project and Portfolio Management, and Facilities Management. Each application is built on the same platform as Ivanti's ITSM and ITAM solutions, ensuring seamless integration. The package extends service management best practices across the entire enterprise.

Exploring the ITSM Premium Package: AI and Proactive Service Management The ITSM Premium Package offers a comprehensive solution for IT Service Management, featuring Ivanti Neurons, Workspace, and Healing. It utilizes advanced AI and machine learning to auto-populate incident summaries and relevant service fields. Bots, managed through the Neurons Bot Manager interface, provide recommendations, interact with users, and perform diagnostics. The package also includes Ivanti's Digital Experience monitoring for proactive issue detection and user experience enhancement.

Let's take a look at key moments from Nexthink's 20 year history. From new product launches to new headquarters, Nexthink has had quite the journey and we can't wait to see what fills the pages in the next 20 years.

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.