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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

Asset Management vs. Configuration Management: What's the Difference and Why It Matters in IT Operations

Jul 2, 2025 By PRAVEEN SINHA In Infraon
In today’s dynamic IT landscape, operations have become increasingly complex, with businesses managing diverse systems, devices, and services. Efficient control over these resources is critical, and that’s where the difference between asset and configuration management becomes essential. While IT asset management tracks physical and digital assets across their lifecycle, configuration management focuses on the relationships and settings of those assets within the IT environment.
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nexthink

The Dos and Don'ts of Successful Software Rollouts

Jul 1, 2025 By Shawn Lazarus In Nexthink
Launching new enterprise software is one of the most strategic—but risk-laden—internal initiatives any organization can undertake. Done right, it accelerates transformation, streamlines operations, and boosts employee productivity. Done wrong, it can paralyze teams, spike IT tickets, and erode employee trust in the tools they’re given and the teams that support them.
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almaden ai

Almaden CEO Leandro Silva Joins Key Discussion on the Digital Future of Business and the Role of AI

Jun 30, 2025 By Almaden AI In Almaden AI
On the morning of Thursday, June 12, the São Paulo office of L.O. Baptista Advogados hosted a high-level event titled "Innovation and AI: The Digital Future of Business." The gathering brought together a diverse and engaged audience of legal and tech professionals to discuss how artificial intelligence is reshaping strategic decisions and transforming modern enterprises. Among the featured speakers was Leandro Silva, CEO of Almaden Inc., who joined a dynamic and interactive panel exploring the opportunities and challenges of using AI responsibly in corporate environments.
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IT Equipment Checkout: Get Loaner Assets Under Control

Jun 30, 2025 By Alloy Software In Alloy Software
Need a better way to manage loaner laptops, shared AV gear, or any other equipment for short- or long-term use? This video shows how Alloy’s ready-to-use equipment check-out system simplifies equipment reservations and checkouts — from request to return. Whether you're supporting a school district, healthcare provider, or government agency, knowing who has what and when it’s due back is essential.
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nexthink

Nexthink Achieves FedRAMP "In Process" Designation

Jun 27, 2025 By Nexthink In Nexthink
We are proud to announce a significant advancement in our commitment to serving the US federal market – Nexthink is now listed as “In Process” in the FedRAMP marketplace. To achieve this, we have been working closely with our federal consultant Quzara, to complete a rigorous security assessment. Through this process, we're implementing hundreds of required controls to meet the highest standards of cloud security.
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Infraon

Why Neglecting Asset Tracking Labels Can Harm Your Business

Jun 27, 2025 By Sachin Kumar In Infraon
Asset Tracking Labels are small but powerful tools that help businesses monitor and manage their valuable assets efficiently. These labels and a reliable asset tracking system ensure real-time visibility, prevent loss, and streamline operations. Ignoring them can lead to misplaced equipment, unauthorized usage, and costly replacements. Businesses risk inefficiencies, compliance issues, and financial setbacks without proper labelling.
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Analytics Plus webinar: The GenAI-powered analytics roadmap for ITOps excellence

Jun 26, 2025 By ManageEngine In ManageEngine
The future of IT is data-driven, and AI is leading the charge. GenAI and cutting-edge AI/ML capabilities can empower IT teams to spot hidden gaps, predict future needs, and drive strategic impact across the board. This webinar explores scenarios where AI-powered analytics address critical IT bottlenecks and amplify outcomes.
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IT's Most Expensive Oversight: Ignoring Hardware Warranties

Jun 26, 2025 By InvGate In InvGate
Are you throwing money away on expensive repairs that should be covered under warranty? Or worse, buying warranties you never use while skipping the ones you desperately need? Warranty management is IT's most overlooked money-saver. Without proper tracking, you're facing unexpected repair costs, unplanned downtime, and zero visibility into which assets are actually covered when you need them most.
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