SOC 2 Audit: Frequently Asked Questions
This article answers common questions about SOC 2 audits, explaining what they are, why they matter, and what Alloy’s recent certification means for customers.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Unifying Autoregressive and Diffusion-Based Language Models
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.
What Is a BadUSB? Understand the Threat and How to Prevent It
Lurking beneath the convenience and everyday nature of USB devices is a sophisticated cybersecurity threat known as BadUSB. BadUSB is a type of attack that leverages the reprogrammable firmware in USB devices (e.g., flash drives, keyboards, charging cables) to carry out malicious actions. Unlike traditional malware, which lives in the file system and can often be detected by antivirus tools, BadUSB lives in the firmware layer.
Essential Monthly Developer Updates: Security and Software Improvements
Monthly developer updates focus on critical areas like Azure vulnerabilities and Visual Studio updates. Attention is needed for the Azure Monitor agent and service fabric, especially regarding auto-update settings. With Windows 10 nearing its end of life, organizations should consider ESU support. Adobe updates address vulnerabilities in After Effects, InCopy, and Illustrator. Windows updates for versions 10 and 11 tackle various vulnerabilities, while SQL Server and SharePoint server updates are essential for security.
Your Windows 11 Migration Is Looming - but There's a Bot for That
I recently spoke with a CIO who had committed a large amount of IT resources to manually migrating computers from Windows 10 to Windows 11. The process required months of planning, device assessments, compatibility testing and hands-on coordination to avoid disruptions to day-to-day business operations. While their dedication ensured their rollout was on track for the looming Windows 11 end-of-support date, it highlighted the strain such projects place on internal teams.
Why Excel Falls Short for Inventory Management - And What to Use Instead
Inventory management is a critical function for any organization. Many small businesses begin with Excel inventory management because it’s accessible and low-cost. While inventory management in Excel may work in the short term, it quickly becomes inefficient as your operations grow.
Top 10 Best Software License Management Software For 2025
Selecting the right Software License Management software (or Software License Management tool) can be tricky, but it’s a critical decision for any IT team. The right solution helps you stay compliant, cut unnecessary costs, and gain full control over your software usage — all key goals of effective Software License Management. To make the decision easier, we’ve compiled a list of 10 top Software License Management tools to help you find the best fit for your organization.
Turning Threats into Opportunities: The Positive Side of CVEs
Turning Threats into Opportunities: The Positive Side of CVEs.
WebMMU: Multimodal and Multilingual Evaluation of Agent Reasoning on Web
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.
Shareable Ticket Links #helpdesk #communication
Save your time and sanity with shareable ticket links in Alloy Navigator! Just Shift-click a ticket number and instantly get a quick direct link with the ticket summary, ready to share. No more annoying back-and-forth or endless copy-pasting! It’s super effective, easy, and shows respect to your teammate. Shareable links work everywhere in Alloy Navigator — in change requests, purchase orders, assets... It’s one of our favorite features, and we hope it becomes one of yours too!