ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Microsoft SCOM ITSM Ticketing System Connectors

Sep 19, 2023 By NiCE IT Mgmt In NiCE IT Mgmt

SCOM (System Center Operations Manager) is a powerful tool that allows experts to monitor and manage their IT environment. However, to make the most out of SCOM, choosing a suitable ITSM connector that integrates with your existing ticketing systems is essential. In this blog post, we will explore different SCOM connectors available in the market and compare their features to help you make an informed decision.

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IT Pro Day 2023

Sep 19, 2023 By Chrystal Taylor In SolarWinds

It’s IT Pro Day! It's the time of year we all get together to recognize the hard work IT Pros do all year round. So, let’s gather ‘round the warmth of the server room and share stories of bravery in the face of angry end users, feats of impressive networking skill, cyber defense heroism, and other harrowing IT stories. SolarWinds proudly established IT Pro Day in 2015 to show some much-needed recognition to the IT Pros who keep everything running.

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Security Insights Podcast: Ep. 38, Bounty VS Breach

Sep 19, 2023 By Ivanti In Ivanti

Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

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ITSM Metrics: Your Guide to Operational Excellence and Data-Driven Decisions - Infraon

Sep 19, 2023 By Infraon In Infraon

Unlock the power of ITSM Metrics with this comprehensive guide! In this video, we delve into the world of IT Service Management metrics and how they drive operational excellence, data-driven decisions, and user satisfaction. From understanding essential metrics like Incident Volume and First Call Resolution Rate to exploring their strategic significance, you'll gain insights to elevate your IT services. Whether you're a tech enthusiast or a business leader, join us on this journey to harness the true potential of ITSM Metrics!

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A Comprehensive Guide on ITSM Tool Evaluation and Selection

Sep 19, 2023 By Ramesh Pratap Tiwari In Infraon

Do you know 80% of employees spend half of their workweek on “rework” caused by poor communication? Given that, it is no more surprising that – many business leaders like you are already tired of siloed interactions between multiple departments getting in the way of IT service! So, are you on a quest for a platform that brings your employees together for peak performance?

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Tips for using Asset Check-In and Check-Out System Efficiently

Sep 18, 2023 By Asset Infinity In Asset Infinity

In today's fast-paced and technologically-driven world, organizations of all sizes are recognizing the importance of effective asset management. From equipment and tools to laptops and vehicles, keeping track of valuable assets is crucial for maintaining operational efficiency, reducing losses, and ensuring accountability. This is where Asset Check-In and Check-Out Systems come into play.

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Mastering Analysis with ROI Calculator Software

Sep 18, 2023 By Asset Infinity In Asset Infinity

In the realm of business decisions, a key metric stands as the ultimate barometer of success: Return on Investment (ROI). As organizations strive to maximize their resources, understanding and mastering ROI analysis becomes a strategic imperative. Welcome to a comprehensive guide that will demystify the world of ROI analysis, equipping you with the tools and insights needed to navigate this critical aspect of decision-making.

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SQL Sentry Then and Now

Sep 18, 2023 By Steven Wright In SolarWinds

With the release of SQL Sentry 2023.3, I look back at the past 18 years I have worked with the product to admire where it is today versus then. It’s been an incredible experience with a lot of moving parts, but no matter what market forces or acquisitions happen along the way, the core intention of “Improving the lives of Microsoft DBAs everywhere” has stayed the same. This is a two-part blog post: below, I’ll talk about our history and where we’ve come from.

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Alloy Navigator Earns Highest User Adoption Award from G2

Sep 18, 2023 By Alloy Software In Alloy Software

We couldn’t be more proud to share that G2, the world’s leading software review platform, has awarded Alloy Navigator the Highest User Adoption badge in its newest Fall 2023 Reports!

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How to Implement SLAs to Deliver Consistent Service Across Your Business

Sep 18, 2023 By InvGate In InvGate

Simply put, Service Level Agreements are contracts between service providers and clients that detail the nature of services provided, their quality, and performance metrics. Their main goal is to align the services provided with those required by the client and typically include measures to take if the service provider fails to meet the agreement. SLAs have multiple benefits, including: Service Level Agreements are a crucial part of ITSM and thus need to be integrated into service desk software.

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