Operations | Monitoring | ITSM | DevOps | Cloud

What is ITSM in Simple Terms?

Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building on insights from the show's recent webinar series, the team explores how IT leaders can shift from reactive firefighting to a proactive, structured approach that drives measurable business value. They cover the key pillars of DEXOps—from people development and process rigor to technology selection, communication strategies, and leadership alignment. You’ll hear why DEXOps isn’t a side project or “hobby,” but a mission-critical discipline, as essential as security or uptime.

ITSM vs ERP – What’s the Difference? In this video, we break down the key differences between IT Service Management (ITSM) and Enterprise Resource Planning (ERP) in a straightforward manner. If you’ve ever been confused about how these two systems work, you’re not alone! We’ll cover what ITSM is, how it helps organizations manage IT services, and how ERP streamlines core business processes like finance, HR, and supply chain.

The 5 Stages of ITSM (ITIL V2) are essential for understanding how IT Service Management transforms businesses and IT operations.

Creating a unified IT inventory is one of those tasks that always gets postponed. However, sooner or later, you need to get it done to avoid wasting money and resources. The secret to getting your inventory done in 24 hours is that there’s not just one way to build it. InvGate has several ways to track and upload all the different types of assets, so you can choose the one that’s most accurate for your needs.

Shorter days ahead… Switch your Alloy Navigator to Dark Mode and give your eyes a break during cozy afternoons. Perfect for anyone who likes to work in a calmer, low-light environment! Yes, we’re a bit late to the party. Dark Mode for technicians finally arrived in Spring 2025 for Enterprise and Express.

A Microsoft vulnerability with a 7.2 CVSS score has been disclosed, requiring specific steps for exploitation. Proof of concept code is available, which gives attackers an advantage. This vulnerability affects only Windows Server 2025, limiting its impact. Users are advised to apply OS updates for Windows Server 2025 this month to mitigate risks.