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The latest News and Information on IT Service Management, Service Desk and related technologies.

ivanti

Windows 11 Migration: Ivanti's Customer Zero Journey with Win11 Upgrades

Jul 21, 2025 By Mariah Shotts In Ivanti
Windows 11 offers enhanced security and a modern user interface, but the transition can be complex for large organizations, with logistical and employee buy-in challenges. Microsoft will end support for Windows 10 on October 14, 2025, so it's crucial to start planning and executing Windows 11 deployments now.
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ivanti

Apple WWDC25 Announcement of Enterprise IT Enhancements

Jul 18, 2025 By Yosune Baltra In Ivanti
At WWDC25, Apple announced a set of updates to simplify IT management for enterprises. These updates, spread across macOS 26, iOS 26, iPadOS 26, tvOS 26 and visionOS 26, introduce practical tools to improve device, application and user management. This article outlines the specific capabilities and how they can be applied effectively in enterprise environments.
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InvGate

Top 15 Computer Inventory Software to Track Computers in 2025

Jul 17, 2025 By Ignacio Graglia In InvGate
Keeping track of every computer in your organization can quickly turn into a messy task, especially as your team grows or hardware gets moved around. That’s where computer inventory software comes in. These tools help IT teams stay on top of their assets, streamline maintenance, and prevent costly surprises. In this guide, we’ll break down what computer inventory actually means, what computer inventory software does, and how to choose the right tool for your needs.
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Use Splashtop for Remote Access and Support Directly from InvGate Asset Management

Jul 17, 2025 By InvGate In InvGate
Today's teams work everywhere. Remote support software ensures you can help them anywhere. InvGate Product Specialist Matt Beran demonstrates our latest remote support addition: Splashtop. What you'll see: How to initiate a remote support session in just a few clicks Seamless connection to any computer in your network Real-time remote desktop access for instant problem solving Spalshtop now joins our existing options, including TeamViewer, Windows RDP, AnyDesk, and VNC.
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Infraon

Network Topologies in Computer Networks: Types, Diagrams & Mapping Explained

Jul 17, 2025 By Prashanth In Infraon
Every connected device, cable, and transmission path contributes to how data flows across an IT environment. These physical and logical arrangements define what is known as topology in a computer network. For IT teams managing increasingly complex infrastructures, understanding how devices are arranged and how they communicate is critical.
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AI-Suggested Solutions in Seconds #shorts #AI #itsupport

Jul 17, 2025 By Alloy Software In Alloy Software
AI-suggested solutions in Alloy Navigator surface answers from past tickets and knowledge base articles—fast. No guessing, no digging! Get quick, relevant suggestions based on your team’s real history and keep internal knowledge alive, even when people move on. In this video, we used gpt-4o-mini for completions and text-embedding-3-large for generating embeddings from OpenAI. Works great for IT support teams, help desks, and service desks looking to automate responses, improve resolution times, and make the most of their internal knowledge.
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ivanti

Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet)

Jul 16, 2025 By David Pickering In Ivanti
Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you also may start to wonder: How real is all of this? Is my organization truly ready for agentic AI?
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RFID Fixed Reader Scanning Made Easy with Asset Infinity

Jul 16, 2025 By Asset Infinity In Asset Infinity
Experience seamless asset tracking using RFID fixed readers integrated with Asset Infinity. In this video, we’ll show you how our platform enables real-time asset scanning, automated data capture, and instant location updates—perfect for warehouses, data centers, and enterprise environments. What you’ll see: Live RFID fixed reader scanning in action Automatic asset detection How Asset Infinity logs asset details with user details and picture.
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