What Does a Service Desk Analyst Do?
Сore responsibilities, required skills, tools, KPIs, salary ranges, and career paths in modern IT support teams.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on Asset Management, Device Management and related technologies.
How to Manage Dell Firmware Updates in NinjaOne
NinjaOne Field CTO Jeff Hunter demonstrates how to setup the "Manage Dell Command Update" script from the NinjaOne Template Library. Chapter Markers.
Ivanti Exposure Management 2026.2: New Security & Patch Updates
What's New in Ivanti's Exposure Management and Endpoint Security 2026.2 Explore the latest advancements in Ivanti's Exposure Management and Endpoint Security 2026.2 for Q2. This session details new security solutions, cloud migration for patch management, and enhanced support for diverse operating systems. In this video, you’ll discover: Chapters.
What's New in Ivanti Neurons 2026.2 | ITSM, ITAM & LOB Update
What's New in the release of Ivanti Neurons for ITSM, ITAM and LOB 2026.2 Stay ahead of the curve with the Ivanti Neurons 2026.2 release. This comprehensive update brings a wave of innovations across ITSM, ITAM, PPM, and GRC, specifically designed to enhance user experience and operational efficiency through AI and a modernized interface.
Ivanti AEM 2026.2: New AI Intelligent Assist & Device View Updates
What's New with Autonomous Endpoint Management (UEM, DEX, Platform, UWM, EPM) 2026.2 Discover the future of IT operations with the latest Autonomous Endpoint Management (AEM) 2026.2 updates. This "Innovator Preview" explores how Ivanti is integrating Ivanti Neurons AI and Intelligent Assist to streamline device management, improve DEX, and enhance platform performance across UWM and EPM. In this video, we cover.
AI Everywhere & Zero Trust: Ivanti's 2026 Endpoint Management Strategy
What's New with Mobility MDM & EPMM 2026.2 Join Aruna Kuriti, Ivanti's Director of Product Management, as she unveils the strategic Unified Endpoint Management (UEM) Strategy 2026. This "What's new" dives deep into the Ivanti MDM and EPMM 2026.2 updates, focusing on key themes like AI Everywhere, Zero Trust, and a Unified Admin Experience. In this video, you’ll learn about: Chapters.
Digital Sovereignty and Sovereign Cloud: Protecting EU Cloud Data for Operational Resilience
Traditional data protection followed a straightforward principle: Data stored in is protected by the laws of country A; data stored in country B is protected by the laws of country B. But in today’s global economy, where your data physically resides no longer determines which governments can demand access to it. Cloud infrastructure brought new jurisdictional complexity.
How to Improve Inventory Management
To reduce stockouts, optimize costs, and gain real-time control over inventory across modern business operations.
Ivanti Neurons: Accelerate IT Support with AI Self-Service & Automation
Stop navigating complex IT portals and start resolving issues instantly. In this video, discover how Ivanti Neurons uses an advanced AI assistant to transform the way your organization handles IT requests. By leveraging natural language processing, Ivanti Neurons eliminates the frustrating back-and-forth between users and IT teams, providing a frictionless conversational gateway that accelerates results.
Troubleshoot Vulnerabilities Like a Ninja
Vulnerability management is an essential part of IT Operations and the ability to quickly and accurately action vulnerabilities can be transformative. In this stream, Community Stars Robert van Oorschot and ChromeShavings will discuss how to be proactive and build a vulnerability management process that reduces risks and costs.