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The latest News and Information on Asset Management, Device Management and related technologies.

Vendor Relationship Management

Purchasing new software, hardware, or other tools can be one of the most challenging parts of being an IT leader. It involves a lot of moving parts, including: But, vendor relationships don't always have to be stressful! There are ways to turn those painful procurement and maintenance processes and make them beneficial for both parties. We'll be going over some of the ways that you can evaluate vendors before purchasing, what to look out for during onboarding, and how to maintain vendor relationships so that you get what you need.

Ticket Taker to Team Leader: Managing an Agentic IT Workforce

The promise of AI in IT service management has been circulating for years. Chatbots that deflect tickets. Virtual agents that answer FAQs. Automation that routes requests. These are useful, but probably not the dream-state you were originally sold. What's different today is the arrival of agentic AI: systems that don't just respond to instructions but reason, act, and adapt across multi-step workflows with real consequences. The question for IT leaders is no longer whether to adopt agentic ITSM.

We're in a Patch Apocalypse. That Means These Three IT Excuses Won't Work Anymore.

On April 7, Anthropic announced that its Claude Mythos Preview model had autonomously identified thousands of high- and critical-severity zero-day vulnerabilities across every major operating system and every major web browser. Over 99% of them were unpatched the day of disclosure. Two weeks later, on April 21, Mozilla said it had used the same model to find and patch 271 vulnerabilities in the latest Firefox release.
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"Proactive Insights for a Reactive World": What Makes Collective IQ Different for Business Leaders

From a business executive's perspective, the core question is not how many metrics a tool collects, but how clearly it connects technology to business productivity, cost, and risk. Dave Wagner summarizes this nicely: "if you're a business leader, what's really powerful about Collective IQ is it's not just technology metrics, it's productivity metrics."

Welcome to Almaden Collective IQ

Collective IQ DEX gives you visibility into the digital employee experience, helping IT become more proactive to reduce friction, resolve issues faster, and keep employees productive and engaged. Collective IQ DEX (CIQ DEX) gives you a unified view of employee experience across devices, locations, applications, collaboration tools, and sentiment, combining performance monitoring, intelligent IT asset analysis, and employee perception with drill‑down to each user and endpoint.

Stop Unboxing Forever: The Fastest Way to Onboard Employees with Zero Touch

Stop the Manual Grind: Automate Your Device Provisioning with Ivanti Zero Touch Is your IT team still stuck unboxing and imaging every single device? Your team was hired to innovate, not to manage logistics. It’s time to reclaim your capacity and modernize your deployment process. In this video, we dive into how Ivanti Neurons for MDM (Zero Touch) eliminates the middleman. By shipping devices directly from the vendor to the user, you can bypass the manual imaging process entirely.