Operations | Monitoring | ITSM | DevOps | Cloud

Somewhere in the last year, your team's code output went up. Pull requests are opened faster. The backlog of small fixes and routine changes started clearing quicker than it used to. If delivery still feels roughly as slow as it did before, that's what happens when you speed up one part of a process without touching anything downstream of it.

A roadmap for the Telecom, Media, Entertainment, and Gaming industries.

Network operations teams have heard plenty about AI this year. Most of it answers the alert in front of it, then hands the rest of the incident back to an engineer. Someone still has to correlate the evidence, find the cause, prepare the fix, and prove it held. This week, we announced Selector Foundry, the agentic NetOps solution built into the Selector platform. Foundry adds a team of specialized AI agents on top of the full-stack observability and AIOps foundation our customers already run.

There is a peculiar moment that happens when talking to AI. You ask it to rewrite an email, it does a good job, and you type, "Thanks!" Then, almost without thinking, you add, "Sorry, one more thing." It is software. It cannot be kept waiting, interrupted, or offended. Still, somehow, you have developed the manners. Then the questions get a little more personal.

Ask any operations team what question comes up most, and it isn’t about alert routing or escalation logic. It’s the one typed into a channel a dozen times a day: who’s on call for this right now? It’s also one of the slowest questions to answer. The schedule is set up correctly, the overrides are in place, and the group’s ownership is right.