Operations | Monitoring | ITSM | DevOps | Cloud

Are employees waiting too long for IT support? In this video, you'll learn three simple SolarWinds Service Desk configurations that can improve employee experience, reduce unnecessary tickets, and help IT resolve issues faster. We cover: How to optimize your knowledge base so employees actually find answers Why linking asset inventory to Service Desk gives technicians instant context How Microsoft Teams and Slack integrations make IT support easier without leaving chat These are quick, no-code improvements you can configure today. No developers or consultants required.

Is your Change Advisory Board (CAB) spending too much time reviewing low-risk changes? In this video, you'll learn three practical ways to improve change management in SolarWinds Service Desk by automating routine approvals while keeping governance in place for high-risk changes.

In this video, we walk through connecting the Graylog MCP Server (introduced in Graylog v7.0) to Claude CLI, enabling natural language interaction with your Graylog instance through Claude Desktop. Topics covered: Whether you're a Graylog admin looking to speed up investigations or a security engineer curious about AI-assisted log analysis, this walkthrough gives you everything you need to get MCP running end to end.

Agents are writing more of the code these days, but that doesn't make them the only user of your platform. Abby Bangser, Principal Engineer at Syntasso and CNCF Ambassador, makes the distinction: the agent might be your primary coder, while humans are still validating what it builds and interacting with the system it runs on. From a Braintrust conversation with engineering leaders on AI agents and engineering operations.

AI is more than just a tool—it's a transformative experience for the modern workforce. But as employees "run fast" to adopt AI, a critical gap is forming between innovation and safety. In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, discusses the "natural tension" between AI excitement and the necessity for responsible, secure implementation. With only 25% of employees reporting consistent policy adherence, the risk of "Shadow AI"—unsupervised tool use—has never been higher.

Wednesday is about operations and maintenance. Here's what we're announcing today! Check out grafana.ai for more details on everything we announce this week.

Staff Software Engineer Alexander Sniffin demonstrates how you can use Assistant Investigations to automatically start an investigation for you when an alert fires in Grafana. When you receive an alert, Investigations can do the work to figure out the root cause so that you don't have to spend your time doing so. Assistant Investigations is now generally available for Grafana Cloud.

In this video, our Senior Director for AI Engineering, Mat Ryer, issues a challenge: Can k6 agentic testing in Grafana Cloud be instructed at a high level to just beat Wordle? Staff Software Engineer Joan López de la Franca Beltran sets up that scenario using agentic testing (currently experimental), yielding some surprising results.

Why do so many enterprise AI initiatives stall after the pilot phase? In this Agents of IT Short, Bruno Santos of Sell Focus shares why successful AI adoption starts with solving real business problems, not chasing the latest technology. Learn how IT leaders can scale AI, accelerate automation, and move toward autonomous operations.

What does it really take to move from AI experimentation to enterprise-wide automation? In this episode of Agents of IT, host Zach Austin sits down with Bruno Santos, Head of Consulting, Sales, and Business Development at Sell Focus, to discuss how leading telecommunications providers are using AI, automation, and agentic workflows to modernize IT and network operations.