Dear IT Service Management, After ten years of working in different areas of tech, I've seen a lot of things, from cybersecurity to DevOps to ITSM. I've discovered that no matter what industry you're in, they all have one thing in common: they're overcomplicated to bits (ha, pun intended. Get it? Bits... tech...). ITSM is no exception. When talking to customers and industry experts, the pain points experienced are essentially the same.

Innovative cybersecurity measures play a crucial role in safeguarding digital assets and critical infrastructure in an increasingly interconnected world. At SolarWinds, we’re passionate about understanding evolving cyber risks and committed to the public-private partnerships needed to combat threats.

These days, systems and applications evolve at a rapid pace. This makes analyzing the internal performance of applications complex. Observability emerges as a path to efficient and effective operational insights. Imagine a team of doctors monitoring a patient’s vitals—heart rate, temperature, blood pressure. These readings, combined with observation of symptoms, paint a picture of the patient’s health. This allows doctors to diagnose issues and provide care.

Node.js was introduced over 20 years ago and remains a popular choice for web application teams with over 30 million users. Sites such as Netflix, PayPal, and Uber continue to rely on Node.js to build and maintain their applications.

After 15 years working on SQL Server and believing the world revolved around databases, I came to SolarWinds where I could learn more about operational technology and its role in full-stack observability. I've had fun watching these two industries collide, delivering on the promise of better value for businesses. I recently read “End of Abundance in Tech” by Ben DeBow, and it encouraged me to think about what the next big market shift will mean for my industry.

Balancing growth and performance optimization is a constant tension in all aspects of business. This is particularly true in DevOps, where there’s a drive to release more features faster to out-pace the competition and a need to stabilize and optimize existing system performance to deliver the best user experience. Yet most DevOps budgets and resources are shrinking. With each release, teams are forced to make difficult trade-off decisions.