Resolve's Zero Ticket Minute - Ep. 19
What if AI ran your whole day? Great… until you’re stuck supervising what feels like the world’s cockiest intern. The future isn’t one agent; it’s agents working together to resolve work.
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Resolve Reels - Ep. 3 - Activity Testing
Episode 3 of Resolve Reels is live! Test faster. Build with confidence. In this episode, we show how to validate activities in isolation inside Resolve so you can catch issues early and move faster. What you’ll learn: Build. Test. Scale. Watch now!
Close the Loop
We just dropped our latest single, ‘Close the Loop’. High energy. Sharp message. Built for the way modern IT should run. Download or stream it wherever you get your music!
The 5 Types of Service Desk Automation Platforms and What Each One Actually Does
Shopping for a service desk automation platform feels like it should be straightforward. It isn't, and the reason is that the language vendors use masks how differently these platforms actually behave once they're live. Every platform claims that they automate more, resolve faster, and reduce ticket volume. That’s a given.
Voices of Resolve - Episode 1 - CEO Dave Hawkins on the Future of Autonomous IT
80% of IT issues are the same. In Voices of Resolve Ep. 1, Resolve CEO Dave Hawkins shares why automating that 80% is the fastest path to impact.
Resolve Webinar clip: ITSM is Not Your Orchestration Platform
IT doesn’t have an automation problem. It has an orchestration problem. ITSM slows you down. Orchestration speeds you up.
Resolve's Zero Ticket Minute - Ep. 18 #agenticai #itautomation #aiautomation
What if IT resolved issues before tickets? Instant data Auto resolution No queues Watch now.
Resolve's Agents of IT podcast - Ep. 16 - Can AI Fix Broken Work Without Breaking Security?
In this episode of Agents of IT, host Ari Stowe sits down with producer Ian Coppock for a fast-paced, no-filter discussion on one of the hottest topics in enterprise tech: AI, security, and the reality of modern work. Is AI introducing new security risks, or just exposing the ones that were already there? The answer is both. From overprivileged access to machine identities, Ari and Ian break down what’s actually changing and what isn’t. They challenge the idea that AI alone will fix broken workflows and explore why intentional design, guardrails, and orchestration matter more than ever.
How to Evaluate Enterprise Service Desk Automation Platforms (Before You Buy)
The market for enterprise service desk automation platforms has matured, but the way most enterprises evaluate them hasn’t. A lot of teams still start in the same place. They pull a shortlist from a review site, they compare pricing tiers, and sit through a few polished demos. Then, somewhere down the line, they realize they still haven’t answered the real questions that matter for their organization. What happens when the environment gets complicated and messy?
Resolve Reels - Ep. 2 - Scheduled Jobs Dashboard LI
Episode 2 of Resolve Reels is here. In this walkthrough, we introduce the new Scheduled Workflows Dashboard in Resolve Actions. Get a centralized view of every scheduled automation across your environment. Track execution status, monitor success and failure rates, and quickly drill into workflow performance. See how teams can: This is how modern IT teams move from reactive oversight to proactive control. With Resolve, automation is not just executed. It is continuously monitored, optimized, and scaled.