Operations | Monitoring | ITSM | DevOps | Cloud

Zero Ticket Video Series - Slow Computer Troubleshooting

Feb 24, 2026 By Resolve In Resolve
“My computer is running slow.” It’s one of the most common service desk tickets. It’s also one of the most automatable. In this episode of the Zero Ticket Video Series, we demonstrate how RITA, Resolve’s AI-powered IT agent, autonomously diagnoses and resolves a slow laptop issue in real time, directly within Microsoft Teams. Watch as RITA: No ticket queues. No manual triage. No escalations.
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Resolve's Agents of IT podcast - Ep. 12 - Bob Strong, AVP of Service Operations at Assurant

Feb 11, 2026 By Resolve In Resolve
What does it really take to move from reactive IT firefighting to intelligent, AI-driven operations? In this episode of Agents of IT, Resolve CCO Sean Heuer and COO Ari Stowe sit down with Bob Armstrong, AVP of Service Operations at Assurant, to unpack what happens when a 25-year service operations leader embraces AI, automation, and agentic workflows.
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The 5 Automation Implementation Mistakes That Derail IT Ops (and How to Avoid Them)

Feb 3, 2026 By John Gorham In Resolve
Automation has become more than just a "nice to have" choice. It's an essential part of the modern business landscape, promising increased efficiency, reduced costs, and improved accuracy. However, despite its potential benefits, many organizations struggle when trying to implement automation. In this article, we'll explore some of the most common implementation mistakes we've encountered and how to navigate them effectively.
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Resolve's Zero Ticket Minute - Ep. 8 #itautomation #agenticai #aiautomation

Jan 30, 2026 By Resolve In Resolve
Proof of concept season is over. In Zero Ticket Minute Ep. 8, Ian Coppock explains why AI is now judged by results, not demos. If it’s not reducing downtime, cutting costs, or stopping 2 a.m. pages, it’s not delivering value. The shift is here. From experimentation to execution.
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