Resolve's Zero Ticket Minute - Ep. 17 #agenticai #aiautomation #itautomation
AI must be reliable and resilient at scale. When systems are exposed, impact spreads fast. Zero Ticket = real-time resolution. The future is autonomous.
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Resolve Reels - Ep. 2 - Scheduled Jobs Dashboard
What’s running in your automation right now? Meet the Scheduled Jobs Dashboard. See every workflow Track status in real time Know what ran and what’s next No guesswork. Just control.
Meet the Resolve Ticket Vacuum
Meet the Resolve Ticket Vacuum. A fully autonomous vacuum that removes tickets instantly from any queue, across any environment. Incidents, requests, access issues. Gone before they reach your team. No triage. No escalation. No manual work. It doesn’t suck. It resolves.
Resolve Webinar: ITSM is Not Your Orchestration Platform
Is your ITSM platform quietly limiting your automation strategy? In this webinar, Resolve breaks down a critical misconception in modern IT operations: why ITSM systems were never designed to serve as orchestration engines, and what it’s costing your organization when they do. You’ll learn.
Resolve's Zero Ticket Minute - Ep. 16 #agenticai #itautomation #aiautomation
Automation worked perfectly… and still sent our employee 3,000 miles the wrong way. That’s the problem: It doesn’t fail; it fails confidently. Pairing AI with deterministic workflows is the way forward.
Automating Employee Offboarding: Simplicity Just One Click Away
Employee offboarding looks simple from the outside. Someone gives notice, HR processes the paperwork, and IT handles the rest. In practice, "the rest" is where things get complicated. A single departure can touch dozens of systems, and the handoffs between them (between HR and IT, between tools, between teams) are exactly where access stays on longer than it should, steps get missed, and audit findings show up months later.
Resolve's Agents of IT podcast - Ep. 15 - Nora Osman, CEO of Norvana
What separates average IT support from truly exceptional service? In this episode of Agents of IT, Ari Stowe sits down with Nora Osman, CEO of Norvana, to unpack how the best organizations are transforming service delivery by combining AI, automation, and human empathy. Nora shares real-world lessons from leading large-scale service transformations, including how a simple shift in perspective turned a struggling service desk into a high-performing customer experience engine. Her approach is clear. Technology alone is not enough. You need context, empathy, and purpose.
What Is IT Automation & Orchestration (and How Do I Get Started)?
So, you've been tasked with automating one or more of your tedious, time-consuming IT processes… but what exactly does that mean? And perhaps more importantly, where on earth do you start? IT automation and orchestration can cover a broad spectrum of potential use-cases, ranging from the Service Desk to the NOC, to Infrastructure, and well beyond.
Resolve's Zero Ticket Minute - Ep. 15 #agenticai #itautomation #aiautomation
Agentic AI can act, decide, and resolve on its own. Powerful, but it comes with real risk. Without the right guardrails, autonomy can lead to data exposure, compliance issues, and unintended actions at scale. This episode shows how to keep control with governed, deterministic automation.
Resolve Reels - Ep. 1 - The Agentic API Caller
What if you could go from request to result, instantly? No workflows to build. No APIs to chain. Just describe what you need. Resolve handles the rest. It selects the APIs, orchestrates the steps, and delivers the outcome in real time. This is agentic automation in action. Welcome to the Autonomous Enterprise. Watch now and see it in action#AgenticAI.