Operations | Monitoring | ITSM | DevOps | Cloud

Automation promises efficiency. Scaling it across a global enterprise is where most teams struggle. In this episode of Agents of IT, we sit down with Yaju Suneja, Global Head of Automation at Stefanini Group, to unpack what it really takes to build automation programs that scale across regions, teams, and technologies. Yaju shares real-world lessons from leading automation at global scale, including.

A new Agents of IT episode is live! This week we’re featuring Yaju Sunja, Global Head of Automation at Stefanini Group. Watch to see what he has to say on how enterprises scale automation and move toward autonomous operations.

Outlook email issues are some of the most common and disruptive IT problems. In this demo, watch RITA, Resolve’s agentic IT assistant, automatically diagnose and fix an Outlook email sync issue: end to end, with no ticket and no technician required. See how RITA: Understands the issue through chat in Microsoft TeamsChecks service health and enterprise-wide outagesDiagnoses the root cause on the endpointExecutes the fix automaticallyConfirms resolution with the user.

From our webinar: Scaling Autonomous Operations with Agentic AI Learn why manual service desks don’t scale and how autonomy actually works.

Autonomous operations are already here. Ask a question in Slack, and RITA resolves it instantly using your internal knowledge. No ticket. No waiting. That’s agentic AI.

In this episode of Agents of IT, Sean Heuer, Resolve CCO, and Ari Stowe, Resolve COO, look back on 2025 and share their unfiltered hot takes on what really defined the year in IT. Yes, AI dominated every keynote and conference slide. But they dig deeper into what actually changed inside organizations. As more departments leaned on technology in new ways, IT teams faced a sharp increase in complexity, tooling sprawl, and operational pressure. The conversation explores how this shift reshaped IT’s role, stretched existing models, and set the stage for what comes next.

Everyone says AI defined IT in 2025, but the real change was complexity. Every department leaned harder on technology, and IT felt the pressure. In this clip, we break down what actually changed.

A new Zero Ticket Minute just dropped! Holiday retail is being won by agentic AI. Autonomous agents adjust pricing, manage inventory, and resolve issues in real time. One retailer automated 20+ workflows and saved 1,400 hours. Speed and scale win.