Operations | Monitoring | ITSM | DevOps | Cloud

Mayank A, senior principal inbound product manager for Customer Workflows at ServiceNow, co-authored this blog. The way customers want to engage with organizations is radically changing. The pandemic and multiple shutdowns brought these changes to the forefront, forcing organizations to rethink their customer experience, both in person and online, and accelerate digital transformation projects to try to better align the customer journey with expectations.

The song “I’ve Been Everywhere” was written by an Australian country singer, Geoff Mack, back in 1959, where he sang about all the towns he visited across Australia. It became famous in the US in 1962 by the country singer Hank Snow where the song hit number one. He of course did make some changes as the names of the towns were now all based in the US. And since then, many versions have been created. You will by now be wondering what has this to do with an Ivanti blog?

IT workloads and the demands for IT services are increasing in today's digital world as organizations rely more and more on technology services in the hybrid workplace. Among the challenges: Don’t fret. You can vanquish these obstacles like the fearless and decisive IT leader you are when you get all of the awesomeness in the ServiceNow® IT Service Management (ITSM) solution, including the power of artificial intelligence (AI), chatbots, and analytics.

“Service outage! Help!” These words (or their variations), have preceded notable losses of millions and billions of dollars in the 21st century. From large corporations to SMBs, no one is immune to the effects of downtime – whether planned or unplanned. However, the earlier an issue is noticed, the faster it is acted upon and resolved, resulting in little or no customer impact.

Leaders around the world are moving fast to embrace digital transformation to achieve high performance objectives, including better financial returns, workforce diversity, and environmental stewardship. According to Deloitte, implementing digital technologies can help organizations accelerate progress toward these goals by 22%. What strategies are in place at your organization to ensure successful digital transformation to better compete in the marketplace? It’s not just a matter of money.

To have a well-structured inventory, it is necessary to identify the information concerning the physical assets that the company owns. It is not always obvious how to manage asset tagging. To do this, it is important to assign a unique identifier to each product. The simplest and least expensive method is necessarily the use of barcodes. But it is still necessary to choose the type of barcode that best suits our needs.

As ITSM thought leader and consultant Doug Tedder has said, “Automate the obvious.” So what’s obvious? We shouldn’t have to think very long…

When you read the phrase “employee experience” (or even just good-old “user experience”), what comes to mind? One of the first things most of us think about, at least in an IT setting, is probably a system’s user interface. How hard or easy is the software to use? How intuitive is it? How appealing is its design? These are important considerations, but a good experience requires more than a good interface.

The concept of project management isn’t new, but project management is in the spotlight today. Why? Organizations everywhere face enormous pressure to consistently identify, develop, and launch the right solutions, products, or services to address market realities and enable digital transformation. A key factor to success is using the right delivery methodology and, increasingly, the answer is Agile.