The Benefits of Cloud Migration in 2025
What’s so attractive about moving to the cloud?
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Mastering Auto Ticketing with Ivanti Neurons #shorts
Mastering Auto Ticketing with Ivanti Neurons Learn how to effectively use the auto ticketing feature that integrates with Avanti Neurons. This process requires an ITSM connector and involves configuring collection settings. The system tracks ticket attachments and statuses, automatically generating tickets for vulnerabilities. This enhances the team's capability to identify, prioritize, and address issues proactively.
How to Use AI for Operational Excellence
Organizations are under immense pressure to do more with less – streamline operations, reduce costs, all whilst improving both the outcomes of the business and their employees. For IT and end-user computing (EUC) professionals, this challenge is especially prevalent. Systems are becoming increasingly complex, the digital employee experience is now directly tied to customer satisfaction, and the role of technology teams extends much further than solely keeping the lights on.
Essential Patch Management for Azure Tools #shorts
Essential Patch Management for Azure Tools Development tools are vital for effective patch management. Some components can be updated automatically, while others require manual updates due to possible disruptions. The operations team is responsible for addressing critical vulnerabilities in Azure tools, which necessitate thorough investigation. Additionally, vulnerabilities in Visual Studio and Azure VMs must also be managed by both development and operations teams to ensure system security.
Top 10 Best Inventory Software in 2025 - Comparison
Inventory management is more crucial than ever in 2025. And let’s be honest: spreadsheets are a relic of the past! With the rise of e-commerce, increasingly complex supply chains, and the growing importance of profitability, businesses – whether small or large – must equip themselves with powerful tools to track, optimize, and automate their stock. In this article, we present the 10 best inventory management software of 2025, selected for their features, flexibility, and accessibility.
Episode 25: The dark side of GenAI: deepfakes, data and the future of trust ft. Malini Christina Raj
Generative AI is changing the way we work, create, and even trust what we see online. In this episode of Server Room, we sit down with Malini Christina Raj, Head of LATAM AI Research at Zoho Corp, to unpack the realities behind GenAI. From building models and the math that powers them, to data curation, privacy, AI agents, reinforcement learning, and the growing threat of deepfakes, we cover it all. Whether you’re an engineer, policymaker, or just AI-curious, this conversation will help you understand where AI is today and where it’s headed next.
Mastering Application Control and Privilege Management
Application control and privilege management focus on user access and privileges, emphasizing the importance of whitelisting over blacklisting applications. Privilege management allows for on-demand elevation, reducing local admin rights. Trusted ownership minimizes administrative tasks, while audit mode collects event data for rule creation. A new policy change request feature streamlines access requests through ServiceNow, and future enhancements include importing configurations and integrating with bots.
Agentic AI: Cutting through the hype to what really matters
The world of agentic AI is evolving fast–but so is the noise surrounding it. As AI agents promise to revolutionize workflows and decision-making, IT and business leaders are left wondering: What's real, what's hype, and what's worth investing in? In this candid and practical session, we'll break down the current landscape of agentic AI and help you navigate it with clarity. Agenda.
ITSM vs ITIL - The Key Differences You Must Know in 2025
ITSM vs ITIL – The Key Differences You Must Know in 2025.
