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The latest News and Information on IT Service Management, Service Desk and related technologies.

Top 10 Best Software License Management Software For 2025

Selecting the right Software License Management software (or Software License Management tool) can be tricky, but it’s a critical decision for any IT team. The right solution helps you stay compliant, cut unnecessary costs, and gain full control over your software usage — all key goals of effective Software License Management. To make the decision easier, we’ve compiled a list of 10 top Software License Management tools to help you find the best fit for your organization.

WebMMU: Multimodal and Multilingual Evaluation of Agent Reasoning on Web

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.

Shareable Ticket Links #helpdesk #communication

Save your time and sanity with shareable ticket links in Alloy Navigator! Just Shift-click a ticket number and instantly get a quick direct link with the ticket summary, ready to share. No more annoying back-and-forth or endless copy-pasting! It’s super effective, easy, and shows respect to your teammate. Shareable links work everywhere in Alloy Navigator — in change requests, purchase orders, assets... It’s one of our favorite features, and we hope it becomes one of yours too!

From legacy to security: Ivanti Connect Secure

When I took on leading the Network Security Group (NSG) at Ivanti in October 2024, it was a bit like a homecoming for me. You see, I spent almost two decades overseeing the development of these products before moving on to other responsibilities at Ivanti. NSG is responsible for building and maintaining Ivanti Connect Secure, Policy Secure, and Neurons for ZTNA, among other solutions.

Enhancing Vulnerability Management Through Exposure Management

Exposure management improves vulnerability management by integrating various attack surfaces and enhancing asset visibility. It promotes a proactive approach to continuously manage threats and exposures. Organizations define their risk appetite for quicker decision-making on vulnerabilities. A zero day response strategy enables swift action on critical vulnerabilities. Ivanti's approach includes strong asset discovery and prioritization, utilizing threat intelligence for effective risk management.

RFID Based File Tracking System for Document Management & Movement Monitoring

What if your most sensitive documents could raise the alarm before they ever go missing? In industries like banking, legal services, and secure record storage, a single lost file can lead to audits, lawsuits, or irreparable reputational damage. Yet, many of these organizations still rely on manual registers, CCTV, and physical locks to safeguard high-value paperwork—leaving behind a trail of vulnerability. That’s where a file tracking system changes the game.

Secure and Streamline Your Global Workforce with Ivanti's AI-Powered IT & Security Platform

Revolutionizing IT & Security: Empower Your Workforce with Ivanti’s End-to-End AI Platform Dive into the modern workplace, where complexity and security threats are on the rise. See how Ivanti’s AI-powered IT and Security platform is changing the game by managing, automating, and protecting every device on your network, while keeping your mobile, global workforce in sync and productive. Learn how Ivanti unifies your technology ecosystem, supercharges your team’s impact, and empowers them to take on bigger challenges.