Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Managed Service Providers Need to Ramp Up Now

Given the burden of supporting a remote workforce while accelerating digital transformation, IT operations teams will lean more heavily on the expertise of their managed service providers to navigate the new normal. In a recent survey, more than 90 percent of technology leaders expect to use managed service providers for technical expertise and knowledge, enhanced security and cost optimisation.

Putting ITIL 4 Into Practice With SolarWinds Service Desk - SolarWinds Lab Episode #87

ITIL 4 certifications demonstrate a thorough understanding of how to deliver value to the modern organization through services. Matching that understanding with the capabilities of your ITSM solution is a powerful combination. Join ITIL 4 Managing Professional Sean Sebring and ITSM Senior Sales Engineer Liz Beavers for a crash course on applying the seven guiding principles of ITIL 4 and how they tie into using the SolarWinds Service Desk platform. Whether you’re a certified ITIL pro or a new help desk technician hoping to work more efficiently, learn five ways to deliver better service to your organization.

Enterprise Cloud MVC Requirements

A Minimum Viable Product (MVP) in software development is often what we strive for when proving a case for improvement or product. With the movement toward the cloud infrastructure, we should start striving for a Minimum Viable Cloud (MVC). An MVC consists of everything needed to get a cloud environment up and running. The main services of cloud infrastructure are Communication, Application, and Storage.

Elastic Stack Alerting Overview

Introducing the new alerting framework for the Elastic Stack bringing alert functionality directly into SIEM, APM, Uptime, and Metrics. The new alerting framework is built from the ground up and designed to offer data-driven triggers that let you do everything from send an email, to automatic Slack notifications, to even integrate with platforms like PagerDuty to initiate escalations.

Breaking Out of Webpack Based Build Chains

Javascript build chains have gotten outrageously complicated. Let's create one that isn't. Request Metrics monitors how real users experience the performance of your production websites. We need a JavaScript agent to pull performance data out of the browser. Watch as I calmly Bob Ross my way to a Webpack-free Typescript build pipeline with just a few NPM packages.

Web Application Monitoring During a Crisis

In February, we wrote about how major live sporting events in March will impact online ordering and food delivery. We discussed the associated importance of monitoring your web app to ensure a smooth end-user experience and to troubleshoot issues like downtime, slow load times, and broken transaction flows. But unless you’ve been living under a rock, you know what happened. All the sports were cancelled. That’s right, no broadcasted games. No championships. No brackets.

The Cost of NOT Monitoring Every Application

If you’ve been building or supporting applications for a while, you’ve probably experienced the uncomfortable postmortem meetings that inevitably follow significant service interruptions. You know how it works. There was a critical outage in one of your apps and it took the team an entire week to track down and fix the issue. Customers and revenue were lost. Now you’re sitting in a large conference room with executives to discuss what happened and why.

How we use the powerful new Icinga PHP Library to build the Icinga DB Web UI

When building Icinga DB Web we completely rewrote the basic Icinga Web UI. The “monitoring module”, which it was called before. While this existed for some time and the and the underlying concepts were already used in the Icinga Director, we took the chance and brought our Web UI to a new level. In Icinga IPL every UI element is represented by a PHP class.

4 Important Benefits of Remote Checks with Software Agents

One of the biggest impacts of the Covid-19 pandemic has been the number of employees asked or required to work from home. Whilst the capability to work completely remotely has been available for many years now, some companies have been reticent to take advantage of this due to the managerial and technical difficulties involved in managing remote teams and networks.

Elastic Stack 7.7.0 released

We are pleased to announce the general availability of version 7.7 of the Elastic Stack. Like most Elastic Stack releases, 7.7 packs quite a punch. But more than the new features, we’re most proud of the team that delivered it. A feature-packed release like this is special during normal times. But it’s extra special today given the uncertain times we are in right now.