Operations | Monitoring | ITSM | DevOps | Cloud

Autonomous operations are already here. Ask a question in Slack, and RITA resolves it instantly using your internal knowledge. No ticket. No waiting. That’s agentic AI.

Everyone says AI defined IT in 2025, but the real change was complexity. Every department leaned harder on technology, and IT felt the pressure. In this clip, we break down what actually changed.

In this special holiday episode of The Intelligent Enterprise, host Tom Stoneman takes a step back from the day-to-day pace of enterprise life to look at where AI has been in 2025 and where it might be heading next. To do it, he sits down with his colleague VS Joshi, Global Head of Product Marketing at Digitate, for a year-end retrospective and a 2026 outlook.

In this episode of Agents of IT, Sean Heuer, Resolve CCO, and Ari Stowe, Resolve COO, look back on 2025 and share their unfiltered hot takes on what really defined the year in IT. Yes, AI dominated every keynote and conference slide. But they dig deeper into what actually changed inside organizations. As more departments leaned on technology in new ways, IT teams faced a sharp increase in complexity, tooling sprawl, and operational pressure. The conversation explores how this shift reshaped IT’s role, stretched existing models, and set the stage for what comes next.

IT teams don’t struggle because they’re unskilled — they struggle because they’re overloaded. Alert fatigue, manual diagnostics, and constant escalations drain time and motivation, even in high-performing IT departments. AIOps changes that dynamic completely. With intelligent automation, repetitive tasks are handled before they even reach your engineers. Instead of firefighting all day, teams finally get the space to focus on strategic problem-solving and innovation. In this video, we break down how AIOps helps IT teams.