Operations | Monitoring | ITSM | DevOps | Cloud

Your organization has invested heavily in monitoring tools for application performance, infrastructure monitoring tools for servers and databases, log monitoring tools, network monitoring tools, and third-party monitoring tools for specific services. But the actual problem is your IT team is drowning in that data. A single production issue generates 30+ alerts across applications, databases, servers, and monitoring tools, creating an alert flood that buries the actual problem.

Picture a small B2B software company in the early 2010s. The company grew in the 2000s to a few thousand customers by offering on-prem software to small and medium businesses. Senior leaders had recently decided to offer their software over the web via servers rented from AWS.

Every enterprise depends on continuous changes to its IT environment. New code releases, infrastructure updates, configuration changes, and security patches are all crucial to support continuous innovation. These same changes are also a leading source of operational risk and one of the most common causes of failures at the network, infrastructure, and software layers, resulting in outages.

Enterprise downtime now costs over $300,000 per hour for the majority of organizations, with large enterprises in critical sectors losing up to $1.4 million per hour when systems go offline. At the same time, cloud budgets continue to overshoot targets by double digits as organizations struggle to manage multi-cloud complexity, unplanned scaling, and resource misconfiguration.