Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Event Transparency: Enterprise Scale Alert Debugging with ilert's Event Explorer

At ilert, one of the key tools in our debugging process is the Event Explorer, which provides an extensive overview of incoming events and their processing lifecycle. By reflecting the event process of an alert source, the Event Explorer allows our team to trace event paths, correlate related data, and identify issues quickly.

New in Microsoft Teams: Automatically Create Group Chats for Incident Communication

When we launched our fully-featured Microsoft Teams integration in May, our goal was clear: to provide enterprise teams with the robust and comprehensive toolset they need to manage incidents faster and more effectively – right where they work. It’s all part of our commitment to building the leading enterprise incident management solution. Today, we’ve enhanced our Teams integration by adding the ability to automatically create Microsoft Teams group chats directly from your Runbooks.

Beyond Connectivity: The Expanding Role of APIs in DevOps and Incident Management

In today’s hyperconnected world, APIs are no longer just tools for integrating software—they are the driving force behind modern DevOps and incident management strategies. As organizations prioritize speed, scalability, and resilience, APIs have transformed from being enablers of connectivity to essential components in streamlining workflows, improving collaboration, and accelerating incident resolution.

Honeybadger and ilert: smart incident response

We're thrilled to announce a native integration with ilert, combining Honeybadger's full-stack application monitoring with ilert's real-time alert routing and on-call management platform. ilert handles alert routing, escalations, and on-call scheduling, ensuring critical issues always reach the right person at the right time.

Survey: 88% of Execs Expect an Incident as Large as the July Global IT Outage Within the Next Year

By Debbie O’Brien, Chief Communications Officer and Vice President of Global Social Impact at PagerDuty In today’s digitally-connected world, IT outages can be inconvenient at best and extremely challenging at worst.

New ServiceNow Integration (Beta) Powers More Efficient ITSM

Today, we’re excited to announce the release of our new ServiceNow integration in beta — designed to give engineers even more control to manage and automate incidents in FireHydrant while seamlessly keeping the rest of the organization aligned in ServiceNow.

Home Call Survival Guide

Whether it’s your first or hundredth home call shift, preparing yourself both physically and mentally is crucial. These shifts can be unpredictable, demanding, and emotionally taxing, making it essential to prioritize your well being while maintaining your readiness to provide the best possible patient care. By adopting effective time management, organization, and healthy strategies, you can confidently navigate the unique challenges of home call shifts. Key Takeaways (TL;DR)