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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Monitoring and Alerting 101: Monitoring Best Practices
An effective monitoring system is paramount to smooth business operations. As the need for a fast, responsive software experience gains momentum, monitoring becomes an indispensable driving force. Monitoring systems enable IT teams to proactively observe the health and responsiveness of critical environments and applications. Without monitoring, organizations must depend on customers or internal departments to receive notice of system issues.
PD Summit21: Transforming Infrastructure Teams Through Observability
What is this ""observability"" thing that everyone is talking about? Observability allows you to navigate the dark unknowns with echolocation while others attempt to fly blindly without it. Are your dashboards all green, but you still have an issue brewing? Do you need instant feedback based on the Core Analysis loop? Are your engineers tired of waking up at 3 AM for the expected issues? Is there a lack of time for experimentation? Generate your own answers and create a meaningful course of action with observability.
PD Summit21: The Netflix Reliability Story: A Brief History of How We Evolved Resilience to Failure
In Netflix engineering, we’re driven by ensuring Netflix is there when you need it to be. We strive to provide a service that people love and can enjoy anytime, anywhere. An important foundation for bringing our customers joy is a strong focus on reliability that ensures Netflix will be available when they need it. In this talk, I’ll tell the story of how we've grown our reliability practices over time to meet the changing demands of microservices and distributed computing.
PD Summit21: Adopting and Maturing to Service Ownership with PagerDuty and Rundeck
Among the common goals of today's engineering and operations teams is to adopt a culture of service ownership: ""You build it, you own it."" As with many ancillary objectives to driving DevOps across an organization, this is easier said than done. Sometimes this is in small part due to the technology stack/architecture of a given company. But more often than not, this is because teams lack the human-to-technology mechanisms that allow for a culture of service ownership.
PD Summit21: Migrating to L1 Support to PagerDuty
Learn how Maersk transitioned from operating with an L1 support team to using PagerDuty to drive an efficient operational support model. In this talk you will learn how implementing PagerDuty within the platform SRE team was part of a major re-org with the goal of driving a new operations model for a highly available (99.999%) platform that lead to outstanding results. At Maersk, we saw increased efficiencies and reduced TTR along with other significant advantages of using PagerDuty from both on-call and management perspectives.
PD Summit21: AWS and PagerDuty: Better Together -- A Digital Transformation Journey
PagerDuty’s platform for real-time operations helps teams manage a complex transition from siloed and centralized approaches to multiple, distributed teams supporting a hybrid cloud infrastructure. To make this journey successful, one thing is clear: your people, technology, and operational processes need to be aligned in real time. That’s why we’re continuing to invest in our partnership with AWS. The integrations we’re bringing to market have always been centered on unlocking AWS’s unprecedented scale and agility for our joint customers.
PD Summit21: Sumo Logic: Streamline Incident Management to Drive Application Modernization
As application modernization drives an increase in complexity, managing the signals they generate becomes increasingly important in order to manage alert fatigue, mantain reliability, and accelerate innovation. Sumo Logic provides a unique, two-way integration with PagerDuty that collects incident messages from PagerDuty and populates pre-configured dashboards to provide a complete view of their alerts by displaying top incidents, escalations, teams and urgency, as well as providing the capability for users to send notifications to PagerDuty when critical conditions in their applications or infrastructure are detected in Sumo Logic.
PD Summit21: MUX: Video Observability: Operational Alerting for Responding to Issues In Real-time
Streaming video accounts for the majority of internet traffic and your applications and infrastructure almost certainly include video. Mux Data allows you to easily monitor the real-time quality of experience delivered to your video viewers and integrating with PagerDuty you can automate a response and reduce the time to resolution when something goes wrong. We will cover the basics of video monitoring and how integrating with PagerDuty can ensure a great experience for viewers.
Can I Make Comments in ServiceNow Incident Tickets with xMatters? - Ask Adam
Don't settle for those default comments the integration makes in ServiceNow. Get creative and make your own comments in ServiceNow incidents.