Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

A Developer's Perspective: Lessons from Open Source with FireHydrant and Backstage

We’re proud to announce that our front end FireHydrant plug in has been open-sourced as part of Backstage, an open platform for infrastructure tooling, services, and documentation created at Spotify. We introduce FireHydrant’s incident management and analytics in Backstage, where you can quickly and efficiently manage your incidents.

The doctor is in: why domain agnostic AIOps is a necessity for diagnosis

Gartner recently identified two different high-level categories of AIOps: domain-centric and domain-agnostic. Elik Eizenberg, CTO at BigPanda, explains the difference and why would you need the latter to gain an overall view and understanding of your IT Ops.

New integrations: Amazon EventBridge, ServiceNow, Zendesk, Zammad, Splunk, and More

Our ecosystem continues to grow: we have added 10 new integrations within the last months. Integrations are the bridge between alert sources and on-call teams and have always been a top priority at iLert. They are one of the reasons why iLert is so easy to adopt for small and large companies alike.

PagerDuty Integration Spotlight: Buildkite

PagerDuty’s Change Events are a powerful way to collect information from your service ecosystem. To maintain velocity as your application deployments scale, every second counts. Integrating Buildkite with PagerDuty ensures you have all the information you need, when you need it. After you install the integration from the PagerDuty Service Directory, you’ll be able to configure your #Buildkite pipelines to send change events to your services whenever a build completes, pass or fail.

3 Ways to Use the xMatters and Google Operations Suite Integration

Not too long ago, you would have needed development experience to oversee the delivery of scalable and reliable software. But with the rise of low-code and no-code tools, that requirement is now obsolete. What used to be hours of coding has turned into a few minutes of dragging and dropping.

10 questions teams should be asking for faster incident response

2019 and 2020 were worlds apart. Our entire ways of working, living, socializing, and learning were changed almost overnight. Over the last 18 months, technical teams have had to double down on all their digital efforts to help their customers adapt to the new normal. At the same time, teams were responsible for more unplanned work than ever as incidents steadily rose. For the first time, we’ve created the State of Digital Operations Report which is based on PagerDuty platform data.