Asset management features in Jira Service Management
Store assets in Jira Service Management to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Knowledge management features in Jira Service Management
Jira Service Management’s approach to knowledge management fosters team collaboration across ITSM practices.
Change management features in Jira Service Management
Jira Service Management empowers your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Problem management features in Jira Service Management
With Jira Service Management, group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
Service request management features in Jira Service Management
Jira Service Management’s team-centric approach to request management makes it easy to ask for help. Check out the intuitive self-service portal, powerful knowledge base capabilities, and streamlined request workflows and deliver the kind of service your customers expect.
Bring IT On in the Year of the Ox
IT Pro Day is here, and it feels like the new year in IT! It’s a time to reflect on lessons from the past year and celebrate your achievements while setting goals for the season ahead. The theme for this year, Bring IT On, feels especially appropriate as we’ve been in the Year of the Ox. According to the Chinese zodiac, the ox is known as the “good helper” symbolizing strength, diligence, and persistence. I can’t think of a better sign that embodies IT pros.
Sponsored Post
Customer Service Management (Picking The Right Software)
Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.
Improve MTTR by Using Machine Learning for Alerts
Did you know Freshservice can help reduce noise by up to 50% using ML algorithms? Watch our video to learn how Freshservice uses machine learning to translate the swarm of signals from the monitoring tools into stories you can act upon fast. Join us to explore our latest ITOM features to break the silos in your processes. #letsTalkITOM
Ivanti Delivers Day-Zero Compatibility and Key Feature Support for iOS and iPadOS 15
Here at Ivanti, we are excited about iOS 15 and iPadOS 15. I’m pleased to share that we offer zero-day compatibility and key feature support across the Ivanti product portfolio for the new features built into Apple’s updated OSs. iOS 15 and iPadOS 15 bring plenty of new things to see and experience with a combination of security, user experience, and performance.
ServiceNow: A Leader in Gartner Magic Quadrant for IT Risk Management for Second Year
ServiceNow is proud to be named a Leader, for the second consecutive year, in the Gartner 2021 Magic Quadrant for IT Risk Management (ITRM).1 We’re especially pleased that our ability to execute has been recognized with the highest rating of all vendors evaluated. Gartner also named ServiceNow a Leader in the August 2021 IT Vendor Risk Management Tools.