Operations | Monitoring | ITSM | DevOps | Cloud

IT problems repeat themselves. Every time a technician solves the same issue from scratch, your MSP loses time—and your clients wait longer than they should. In this tutorial, we walk through Solutions Management in MSP Central: how to document fixes, use Zia AI to generate solution articles, set review dates, and publish content directly to the Self-Service Portal—so both your technicians and your clients can resolve issues faster, without starting from zero every time.

En football, une faute grave vaut directement un carton rouge. Mais en informatique? Un terminal non corrigé peut rester actif pendant 60 jours — et personne ne s’en aperçoit. Ce genre de jeu dangereux, c’est exactement ce à quoi l’Autonomous Endpoint Management (AEM) met un terme. En agissant comme votre entraîneur, arbitre, VAR et équipe technique — l’AEM surveille en permanence chaque appareil, priorise les risques et résout les problèmes avant qu’ils ne perturbent le match.

When AI could only answer questions, a bad prompt just meant a bad answer. But now AI agents read your documents, browse websites, and actually do things on your behalf. So when someone sneaks a malicious instruction into a file or a webpage, the agent doesn't just say something wrong. It does something wrong!

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.

Discover how Ivanti Neurons for Secure Access (NSA) enables IT teams to seamlessly migrate applications from legacy VPN to a Zero Trust architecture — with granular policy controls, real-time visibility, and one-click deployment.

Ivanti Facilities Management gives your team complete visibility and control — from work orders and room reservations to maintenance scheduling and service requests — all from one unified platform. Explore the solution and see how we help you drive business continuity: Managing hybrid workspaces and compliance doesn't have to be a balancing act. With Ivanti Facilities Management, facilities teams gain a clear, unified view of operations, track every request in real time, and empower their workforce through an intelligent self-service portal.

Join this 5-part series designed to help IT teams move from reactive, fragmented processes to a more structured, connected way of working. Each session focuses on a core area, from incident resolution and CMDB visibility to employee experience, service catalog design, and change governance, giving you practical frameworks you can apply right away. You’ll walk away with: Faster, more consistent incident resolution.

Discover how the Ivanti Neurons platform delivers a unified, AI-powered enterprise service management experience — from asset management and incident resolution to governance, risk, and compliance.