Operations | Monitoring | ITSM | DevOps | Cloud

Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. Knowledge is power—until you forget.

In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025.

Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations.

The 5 Stages of ITSM (ITIL V2) are essential for understanding how IT Service Management transforms businesses and IT operations.

Creating a unified IT inventory is one of those tasks that always gets postponed. However, sooner or later, you need to get it done to avoid wasting money and resources. The secret to getting your inventory done in 24 hours is that there’s not just one way to build it. InvGate has several ways to track and upload all the different types of assets, so you can choose the one that’s most accurate for your needs.

Shorter days ahead… Switch your Alloy Navigator to Dark Mode and give your eyes a break during cozy afternoons. Perfect for anyone who likes to work in a calmer, low-light environment! Yes, we’re a bit late to the party. Dark Mode for technicians finally arrived in Spring 2025 for Enterprise and Express.

A Microsoft vulnerability with a 7.2 CVSS score has been disclosed, requiring specific steps for exploitation. Proof of concept code is available, which gives attackers an advantage. This vulnerability affects only Windows Server 2025, limiting its impact. Users are advised to apply OS updates for Windows Server 2025 this month to mitigate risks.

Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team.

In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.

In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused.

Urgent Security Advisory for NetScaler Devices.

In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.

Self-Healing Bots in 70 Seconds Ivanti Neurons offers customizable bot templates for various tasks, enabling users to create bots through a low-code, no-code workflow editor. A disc cleaner bot example illustrates how automation can manage device clutter and track performance metrics. Multi-stage bots enhance user interaction, providing real-time progress updates on device processing. The Ivanti bot library further expands automation options for users to explore.

When every second counts, running out of equipment is simply not an option. With Hector, always stay one step ahead - and keep your peace of mind. Ready to say goodbye to unexpected shortages?

See Alloy Navigator through your end users’ eyes—whether internal employees or external customers. This quick walkthrough shows how effortless it is to report issues, request IT services, and find answers. Intuitive, multilingual, easy-to-brand interface, so users see it as part of your corporate site Effortless ticket creation and tracking Email and push notifications Build-in knowledge base Role-specific service catalogs Convenient equipment reservations Announcements and one-click approvals Mobile app for end users Smart AI assistant (coming soon)

Self-Healing Bots in 70 Seconds Ivanti Neurons offers customizable bot templates for various tasks, enabling users to create bots through a low-code, no-code workflow editor. A disc cleaner bot example illustrates how automation can manage device clutter and track performance metrics. Multi-stage bots enhance user interaction, providing real-time progress updates on device processing. The Ivanti bot library further expands automation options for users to explore.

Cybersecurity Vulnerabilities: Key Trends and Strategies.

We’re rolling out some interesting AI innovations and workflow enhancements in the cloud version of ServiceDesk Plus. You can now use the native Zia LLM hosted in our own data centers as a GenAI provider (in addition to ChatGPT and AzureOpen AI), track AI adoption with the new Zia dashboard, and enable user transitions within workflows. Meanwhile, the on-premises version supports seamless user import from Microsoft Entra ID. Watch the video as our product experts walk you through each of these updates in detail.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team.

Break language barriers inside your Service Desk! AI instantly translates your messages or descriptions, making it simple to stay connected with your teammates and users. In this video, we used gpt-4o for completion and translation. Perfect for global IT support teams, help desks, and service desks who need fast, reliable communication without the language gap. AI translation and other AI-powered writing assistance arrived in the Fall 2024 release of Alloy Navigator, available in both Enterprise and Express editions.#AlloyNavigator.

Discover how the ServiceNow Puppet Spoke integration streamlines automation, eliminates bottlenecks, and empowers users with self-service capabilities - all without needing expertise in Puppet Enterprise! This demo showcases the integration's potential to transform IT workflows by combining the power of ServiceNow and Puppet.

IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, master intelligent analyses that pave the way for insightful SRE dashboards and comprehensive compliance reporting.

What is ITSM? In this beginner-friendly video series, we break down IT Service Management in the simplest terms possible so you can understand how it impacts businesses today. Whether you’re a student, IT professional, or business owner, you’ll learn the fundamentals of ITSM, its key processes like incident management, change management, and service request handling, and why it’s essential in 2025’s fast-paced digital world. By the end, you’ll know exactly how ITSM streamlines operations, reduces downtime, and improves service quality.

Major enhancements are planned for the Apple ecosystem, focusing on app management and productivity improvements. Ivanti's platform will receive updates to enhance security and manageability. Upcoming features include improvements to the admin experience, fixes for username errors during sync, and new capabilities for controlling configuration distribution, all aimed at enhancing user experience and operational efficiency.

In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.

For more information please visit our site at www.invgate.com

In this video, our product specialist, Matt Beran, shows us how dashboards can help you visualize warranty status, manage expirations, track inventory levels, and make smarter decisions about costs, vendors, and repairs. You’ll learn how warranty tracking works in InvGate Asset Management, how to spot trends that affect IT performance, and how to budget more effectively with interactive dashboards.

In the fifth episode, we showcased all the latest features released in ServiceDesk Plus since the beginning of the year, followed by an AMA session where the following experts answered your queries.

SharePoint Vulnerabilities and Security Updates SharePoint is currently facing vulnerabilities that are being actively exploited, leading to guidance from Microsoft and CISA. An attack chain known as Tool Shell is taking advantage of CVEs, revealing new security risks. On-prem software poses significant threats as attackers can decrypt it. Mitigation involves applying updates and improving threat detection. Additionally, Exchange Server has a security update addressing five vulnerabilities, and users must switch from EWS to Microsoft Graph by October 2026.

Highlight important requests—or anything else—in Alloy Navigator with color cues that make them pop right off the screen. See statuses, key requesters, or emergencies at a glance, and never miss what matters most! Perfect for IT teams keeping work organized and efficient! Conditional highlighting for data views was introduced in the Winter 2023 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.

Explore the latest updates in Windows, Ivanti Neurons, and mobile management. The Windows roadmap emphasizes the need for a server number URL for Windows 11. Ivanti Neurons improves device management by alerting admins about BitLocker key status. iOS updates enhance data plan preservation and network security, while ethernet authentication for iPads boosts management.

Ivanti Neurons' integration with Microsoft Entra ID allows you to enroll any device you manage by automating direct interactions with that device's user, keeping your environment efficient and secure.

My Calendar in Alloy Navigator displays ticket deadlines, approvals, warranty expirations, and your time off—all in one place. With live Outlook sync, your meetings appear alongside everything else, helping you avoid double-booking and plan your day. You can even add your personal Apple or Google calendar for the complete picture! Perfect for IT teams balancing work and life with ease Live sync with Outlook calendar was introduced in the Spring 2025 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.

For more information please visit our site at www.invgate.com

IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, discover the extensive list of growing integrations, and build a centralized repository of every operational KPI. Learn advanced import capabilities that improve data accuracy and ensure real-time insights.

Ring deployment is essential for managing updates, focusing on urgent vulnerability fixes while ensuring operational stability. Cost management is vital, balancing quick remediation with outage risks. The Preferred Server feature aids in update management within network segments. Peer-to-peer technology helps in large environments, but network bottlenecks need attention. Integrating sentiment surveys captures user feedback, allowing for swift resolution of post-deployment issues.

Enhancements in Ivanti Patch Management: User Experience and Security Updates Adopt a proactive security strategy by leveraging the latest advancements in Ivanti’s exposure management solutions. Enhance your organization’s remediation orchestration efficiency via auto-ticketing integrations with Ivanti Neurons for ITSM and Microsoft Azure DevOps in both RBVM and ASPM, and access CVSS v4 scoring to aid in remediation prioritization.

Exciting Q3 Enhancements for iOS, Android, and Windows To view the schedule for upcoming meetings, Click here. Q3 introduces major enhancements across platforms, emphasizing security and admin experience. Key updates feature improved workflows, phishing protection, and better error handling. The Apple ecosystem benefits from advancements in app management and conditional access, while the iOS and Mac roadmap highlights new capabilities. Windows updates focus on EIM configuration and BitLocker key management notifications, ensuring seamless upgrades and a secure environment for users.

With Hector’s mobile app, your entire inventory is right in your pocket — no more wasted time going back and forth to check out or return equipment. Join our community on our socials and never miss an update!

In this inspiring video, three of our dedicated Product and Engineering team members open up about what it’s like to bring new ideas from concept to reality. Discover how collaboration fuels creativity, why working side by side with passionate colleagues makes all the difference, and how we put our customers at the heart of everything we do.

Manage impending certificate expirations and vulnerabilities in real time through ServiceDesk Plus' integration with ManageEngine Key Manager Plus. With this integration, you can.

Microsoft extends rollback support for Office 365 updates to two months and discloses a vulnerability without zero-day exploits. SQL updates now require specific version and driver fixes. Ivanti releases three security updates addressing 11 CVEs, while a partnership with Tuck Care improves Linux patching. Misconceptions about Linux security are addressed, emphasizing the need for regular updates to mitigate risks from notable CVEs across distributions.

Certificate pinning helps your organization avoid connectivity disruptions for users on mobile devices, allowing you to bridge the gap between an expiring certificate and a new one to come.

Mobile Security Isn’t a Nice-to-Have — It’s an Absolute Must According to the Verizon’s 2024 Verizon Mobile Security Index Report, nearly 90% of organizations recognize the urgent need to take mobile security seriously. Are you one of them? From mobile phishing to smishing, vishing, quishing and zero-day threats, the mobile attack surface is bigger and more dangerous than ever. Cybercriminals are relentlessly targeting mobile devices as a gateway to your organization, making mobile security especially critical.

IT changes can be challenging. Hidden risks, costly mistakes. In Alloy Navigator, you’ve got an AI-driven risk analyst that tears through past tickets and mines your knowledge base, delivering risk analysis and tailored recommendations for every change — in seconds. Now everyone on your team has a personal Mentat, a strategic sidekick that turns data into sharp insight. In this short video, we used gpt-4.1-mini for completions and text-embedding-3-large for generating embeddings from OpenAI.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.

Ring deployment is a strategy for rolling out updates while balancing the urgency of addressing vulnerabilities and maintaining operational stability. The Preferred Server feature helps manage updates in specific network segments. Peer-to-peer technology aids large-scale environments, but network bottlenecks need attention. Integrating sentiment surveys gathers feedback on update impacts, and proactive feedback mechanisms are essential for assessing update effectiveness.

Certificate pinning helps your organization avoid connectivity disruptions for users on mobile devices, allowing you to bridge the gap between an expiring certificate and a new one to come.

Struggling to manage work tasks, meetings, and personal events across multiple calendars and apps? Sync Alloy Navigator with your corporate Outlook and add your personal Google or Apple calendars to organize both work and life. With Alloy Navigator, you can easily track tickets, IT assets, meetings, appointments—all in one place. Stay organized Avoid conflicts and double-bookings Plan better Keep your schedule under control.

Mastering Risk-Based Vulnerability Management with Ivanti Neurons Ivanti Neurons enhances risk-based vulnerability management by focusing on aggregation prioritization. It collects data from various sources, integrates with over 70 IT service management systems, and emphasizes the importance of contextual risk assessment. A prioritization dashboard helps security teams address critical findings, while automation through playbooks streamlines the remediation process. The content also covers scoring metrics and a knowledge base for trending vulnerabilities.