Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on DevOps, CI/CD, Automation and related technologies.

Manage your APIs from your internal developer portal

It is no secret that microservices architectures lend themselves to complexity. This can be a small price to pay when your workflows and processes are organized to ensure that everyone on the team is informed, accountable, and content. Setting up an internal developer portal is one of the best things you can do for the team, as it is an easy, surefire way to get your services, resources, and processes in order.

How MDM Can Elevate Your Customer Service Experience

Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it is imperative for businesses to invest in their customer service experiences continually.

Tagging & Routing at Squadcast | Incident Management | Squadcast

Event Tagging is a rule-based, auto-tagging system with which you can define customized tags based on incident payloads, that get automatically assigned to incidents when they are triggered. Auto-add relevant information like priority, severity or alert type to make incoming incidents context-rich. Route alerts to the right responder(s) based on the tags they carry

Escalation Policy I Round Robin & Advanced Escalations I Incident Assignment Strategies I Squadcast

An escalation policy is a collection of rules used to define how and when an incident should be escalated. In Squadcast an Incident escalation happens when a responder hands off the task/incident to another member, and this handoff is subject to specific rules. This video explains how to set up Escalation Policies, and Round Robin Incident Assignment Strategy in Squadcast.

Integrating Microsoft Teams & Squadcast - Acknowledge, Resolve & Reassign Incidents | Squadcast

Teams using MS Teams can now integrate with Squadcast and easily Acknowledge, Resolve & Reassign incidents using MS Teams. You can configure Squadcast to send a notification to the configured MS Teams channel as soon as an incident is triggered.
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The Role of Kubernetes in Production Traffic Replication

Organizations are starting to realize that simply writing tests to generate traffic is simply not good enough. Rather, production traffic replication is now necessary, where you record traffic from your production environment and then replay it in your development environment. To match the modern principles of this testing methodology, it makes sense to also utilize modern infrastructure, like Kubernetes. Some benefits of using Kubernetes for production traffic replication are the ability to: Additionally, load generators are ephemeral. These reasons-and a few more besides-will be covered later in this post, but let's first take a deeper look at what production traffic replication is.

Monitoring and Observability in Azure Services

In the software industry, monitoring and observability come hand in hand and are referenced simultaneously, but both are not the same thing. Having the right tools for these capabilities is vital to keep your systems, data, and security perimeter safe. With cloud solutions topping up in the integration space, great tools have been available in the market, and choosing the right one would be challenging.