The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
GrafanaCONline 2022 is off to a great start with exciting news from around the Grafana-verse and a jam-packed day filled with dashboards showcasing how Grafana is used in space, in industrial IoT, at live events, and even in an effort to prevent food waste.
For teams that follow a structured build and release cycle, having a reliable, shared workflow makes the difference between chaos and consistency. With every new feature in development the team needs to know what the specs are, how it fits in the roadmap, what the customer feedback was, where to find the repository, who is responsible for each step, and so much more.
When Russia invaded Ukraine on February 24, 2022, it sent ripples through many markets. Ukrainian car factories which supplied Europe were interrupted, oil and gas supply from Russia was throttled, and the supplies of steel, sunflowers, corn, and wheat were affected. Prices of sugar and petroleum surged, a threat of long-lasting high inflation emerged, and social unrest began to foment, with cyber-attacks coming both out of and going into Russia.
For years, Netcool has been omnipresent in many IT Operations organizations. That, combined with the sheer utility it once brought to the table, sometimes gave it a special sort of nostalgic reverence in IT Operations circles. But with all due respect to Netcool, there’s also little doubt the platform’s real-world utility has waned in the era of cloud and hybrid ops.
Last November, we announced the launch of Grafana OnCall, an easy-to-use on-call management tool that helps reduce toil through simpler workflows and interfaces tailored for developers. Born out of Grafana Labs' acquisition of Amixr Inc., Grafana OnCall began as a cloud-only solution that became generally available to all Grafana Cloud users, on both paid and free plans, in February.
If you talk to any Service Desk agent, they will agree there has been an explosion in IT tickets since the transition to remote and hybrid work. Even now, there are growing challenges preventing them from being able to reduce IT incidents. In the last year, average ticket volume has risen by 16% since the pandemic, stressing already overtaxed help desk agents. This increase in tickets has led to wasted resources, poor IT service delivery and frustrated employees.
Get info, insights, and more from our RESOLVE 2022 keynote speech. “I kind of view AIOps as more of a practice.
