Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

5 typical mistakes in alerting and how to avoid them

A good alerting strategy is an important prerequisite for successful operations management and the availability of mission-critical systems. But also for employee satisfaction. It’s not just about sending out alerts upon critical conditions, problems and failures at all, but more importantly, about how it is done. Here are the 5 most typical mistakes, their consequences and how to avoid them.

Join the Dark Side with Enterprise Alert

In recent times dark viewing mode for websites has gained a lot of popularity from users worldwide. This does not just apply to your favorites sites, but also for those applications that you rely on day in and day out. Enterprise Alert is no exception. We have heard your requests and are happy to announce that Enterprise Alert 9 now has a dark mode! In the footer of the Web Portal, there is now a Dark toggle. This theme will instantly change your viewing experience between Classic and Dark.

A Day in the Life: James the IT Ops Guy Learns How to Connect All that Data

“Morning, mate,” I greeted Dinesh as he walked into the office. “Nice get up for the big day!” He was wearing a pressed shirt, rather than his usual hoodie. “Thought I’d make an effort, you know,” he grinned. We’d been planning intensely for this moment for the last week or so – our meeting with Charlie, the CIO, to present the results of our Moogsoft experiments and ask for permission to extend the rollout across the enterprise.

SOC 1 or SOC 2, which should you comply with and why?

Organizations today are more vulnerable than ever to cyberattacks and data breaches. Whether the attack is executed by an external actor or an insider, the unauthorized intrusion comes at a great cost. This cost may differ, depending on several factors. These include the cause of the breach, the actions taken to remediate the incident, whether there is a history of data infringements, what data was compromised, and how the organization aligned with the authorities and regulators.

AIOps in 2021 and Beyond: 5 Trends You Should Be Aware Of

As businesses become increasingly digital, IT operations now deal with more extensive and more complex data than before. Traditional tools and strategies might no longer be enough to help them cope with their growing workload. Hence, many organizations are tuning in to the various AIOps trends available. AIOps is short for Artificial Intelligence (AI) for IT Operations. This is where they use Machine Learning(ML) to enhance and automate IT functions.

The true cost of IT Ops, the added value of AIOps

Today’s IT landscape is complex, hybrid, and fast-moving, and the adoption of multi-cloud infrastructure, applications, and new digital transformation initiatives is accelerating. IT operations teams, playing a vital role in enabling the delivery of uninterrupted services and creating business value for enterprises, are finding they need to constantly grow their resources to manage all the moving pieces in their IT stack. This can get expensive … but how much are they spending?

Using Coralogix + StackPulse to Automatically Enrich Alerts and Manage Incidents

Keeping digital services reliable is more important than ever. When something goes wrong in production, on-call teams face significant pressure to identify and resolve the incident quickly – in order to keep customers happy. But it can be difficult to get the right signals to the right person in a timely fashion.