Operations | Monitoring | ITSM | DevOps | Cloud

Maintaining business continuity when an issue arises has proven to be a challenge many organizations struggle with. A global pandemic being thrown into the mix in Q1 of 2020 (one that many businesses are still navigating through) introduced a new set of problems for both service providers and businesses reliant on those services.

There are several metrics in use to determine incident management success. Two of them are MTTD and MTTR, which we will be discussing in this piece.

In a network operations center (NOC), alerts originating from hundreds of servers, application monitoring systems, emails and ticketing services compete to catch a NOC analyst’s attention. NOCs face many challenges in parsing through alerts to identify actionable notifications and mobilize the right response team into action.

Service Level Objectives (SLOs) are a key component of any successful Site Reliability Engineering initiative. The question is, what are SLOs; and how do you determine what your SLOs should be? Once you've done that, how should you use them?

In today’s data-centric world, metrics or numbers define all performance benchmarks. The time between when an event starts and ends shows how well a system can handle and process such events. One of such metrics is MTTR. MTTR usually stands for Mean Time To Resolution, but it has held several meanings over the years. MTTR is a metric used to measure how well a system can bounce back from errors and provide long-lasting solutions.

I don’t know about you, but April traveled at the speed of light. A blink and it happened. Our teams have been working at the same speed throughout one of our favorite months of the year. With an incredible amount of updates, we’ve made our product even more transparent and easier to use. It’s not just our world-class documentation that enables you, it’s also the in-product visualizations and enablement that help guide you without you even realizing it.