I was once at a rooftop party with a doctor on her day off: everybody was vibing to a great DJ, escaping Barcelona's summer heat with a beer or a mojito. However, she couldn't drink at all, not until 20:00:00. She was on-call and couldn't let loose. She literally counted the seconds left on her shift. "It sucks, but at least I get paid for it," she kept explaining.

What's the secret to achieving the right balance for your platform?

To become battle-tested, you need to go through battles, not just read books or mentor newcomers. Both are helpful but the stakes are low. On the other hand, high stake jobs, such as running a big project or managing a team, are hard to get when you lack experience. So how can we solve this dilemma? Enter incident response.

Explore how AI-powered tools like Slack, Salesforce, Canva, and Rootly are revolutionizing the way we work.

Rootly On-Call streamlines incident management with automated scheduling, noise reduction, and centralized documentation. It mitigates on-call fatigue with features like flexible overrides, shift visibility, and shadow rotations, enhancing team well-being and preventing burnout.

Say hello to smarter incident management with smart summaries, mitigation message suggestions, and our new conversational assistant! 🚀✨

It's completely normal to feel a little overwhelmed and stressed out at work these days. Technology has collaboration moving at the speed of light, and time away from screens is at an all-time low, blurring the lines between work and personal time. Plus, it's hard to ignore the multitude of tech outages that have been making headlines lately, leaving teams anxiously on edge. When you are a professional with on-call cycles, the potential of outages adds another level of complexity to the mix.

It has been lightly revised and reposted with his permission from the original article on Medium. So, you’re training incident commanders (IC), and you have your group read Google’s SRE books. Everyone knows what they are supposed to do and you are ready for any incident, right? Not quite. Half of your team complains that the descriptions are too vague or don’t apply to their situations, and the other half just starts to improvise. The result?

In an era where automation and artificial intelligence are increasingly integral to software development and operations, the 2024 VOID Report sheds critical light on the nuanced impacts of these technologies. Here, we delve deeper into the report's key findings and explore predictions for the near future, weaving a comprehensive narrative highlighting challenges and opportunities.