Operations | Monitoring | ITSM | DevOps | Cloud

“Half the time the toilet’s out of reach – the other half it’s out of order”. –Arthur C. Clarke, Report on Planet Three and Other Speculations.

OpenTelemetry is starting to gain critical mass due to its vendor neutrality and having worked in the APM space for the last five years. I can see the appeal. Using OpenTelemetry libraries to instrument your code frees you from putting vendor libraries in your codebase. The other challenge most customers face is balancing cost versus visibility. While effective, most APM solutions are costly.

It’s safe to say that Generative AI and the launch of GPT4 caused the most excitement – and fear – in technology in 2023. It’s not surprising with its possible areas of application and ease of use. Even schoolchildren are using it!

Serverless platforms like AWS Fargate enable teams to focus on delivering value to customers by freeing up time otherwise spent managing infrastructure and operations. However, maintaining a deep level of observability into applications running on these fully managed platforms remains challenging.

In the battleground of modern business, your enterprise network is the backbone, and trust me, keeping it in top-notch shape is non-negotiable. Your network is like a Spartan soldier, charging into the chaos of the IT battlefield. But even Spartans need their shields, right? That's where Enterprise Network Monitoring comes in – it's your shield against network slowdowns & bottlenecks, security breaches, and those random performance hiccups.

This is a new series of blog posts that I have been wanting to write for a while. elmah.io offers a large range of features both through the UI and the list of integrations. While basic error monitoring is used by all of our users, there are features available that can provide huge value but are not so commonly used or known. In this first part, I'll go through including source code in errors and how it will make it easier to debug errors.

In the early days of Nexthink we had a whimsical way of articulating what we were working to achieve. “We want to develop a kind of digital guardian angel,” we’d say, “sitting on the shoulder of the employee, ensuring they are getting the most out of every working hour: productive and enjoying their work, without sacrificing a single minute to IT issues or application problems.".

In 2024, the average K-12 school or educational institution relies on many cloud providers, hosted services, and websites. Quite often, the services these K-12 schools rely on exceed over 40 different platforms – from communication tools like Zoom to learning management systems (LMS) such as Canvas or Blackboard. With this many services, the ticket burden on K-12 system admins and IT teams can be overwhelming.

In the previous installment of our Internet Performance Monitoring (IPM) Best Practices Series, we explored the critical importance of monitoring what matters, from where it matters. Now, we pivot to a core aspect of Internet Resilience: Customer Experience (CX). This blog explores the critical role of IPM in achieving faster Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR).