Operations | Monitoring | ITSM | DevOps | Cloud

What can decades of hands-on operational experience teach us about the future of AI-driven networking? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Jeremy Bradberry, Senior Network Engineer at Delaware North, for a conversation that spans everything from legacy manufacturing systems and mainframes to modern AI-assisted network operations. Jeremy shares how his early career working in industrial environments shaped the way he approaches networking today, giving him what he calls an “X-ray vision” into how technology connects directly to business operations.

What happens when decades of operational experience meet modern AI-driven networking? In the latest episode of Next-Gen Network Heroes, Bob Slevin sits down with Jeremy Bradberry, Senior Network Engineer at Delaware North, to explore how network engineers can modernize infrastructure without losing sight of the operational realities behind the technology. Jeremy shares lessons learned from working on legacy manufacturing systems, how AI is helping engineers analyze data and automate workflows faster than ever before, and why strong standards still matter in today’s AI era.

Most AI agents fail in real operations. Too many systems. Too many edge cases. If it needs babysitting, it’s not ROI. Zero Ticket means automation that resolves work end to end.

What if the biggest risk in the AI era isn't the technology, but waiting for someone else to tell you what to do with it? In this episode of The Intelligent Enterprise, host Tom Stoneman sits down with Karthik Ravindran, General Manager of Enterprise Data and AI at Microsoft, to unpack what it really takes to thrive alongside AI, not in spite of it.

In this special episode of Agents of IT, the team dives into one of the biggest questions shaping enterprise AI right now: Is AI adoption moving faster than governance can keep up? Ari, Fran, Zach, and Ian break down the growing tension between agentic AI, automation, security, and oversight. From AI hallucinations and context overload to GRC challenges, shadow AI, and the future of AI governance roles, the conversation explores what enterprises need to consider as autonomous operations become reality.

Most people think great network engineers are defined by technical expertise. This episode challenges that idea. Because what Troy McDonald shows is that the real differentiator isn’t just technical skill—it’s the ability to translate complexity into clarity. From military operations to enterprise networks, one lesson keeps showing up.

What does it take to succeed in networking when complexity is constantly increasing, and change never slows down? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Troy (David) MacDonald, a network engineer at Blue Origin and former U.S. Army Chief Warrant Officer, to explore a career that spans from infantry beginnings to designing and managing large-scale, mission-critical networks.

AI without context is just autocomplete with confidence. We’re breaking down: AI agents vs assistants Governance gaps in enterprise AI The real path to Zero Ticket IT Plus, a big thank you to Ari as he signs off from the show.

Episode 4 of Resolve Reels is live! See how Agent Builder helps teams create purpose-built AI agents with the right guardrails, routing logic, and orchestration for enterprise operations. In this episode: Build specialized agents with defined responsibilities Improve routing with conversation starters and guardrails Test and operationalize agentic AI at scale This is how enterprises move toward Autonomous Operations and Zero Ticket IT.

In this week’s Zero Ticket Minute: everyone is building AI agents, but no one is coordinating them. More agents = more chaos. The shift is to connect signal to resolution. That’s how you reduce tickets.

What does it take to reinvent network visibility from the ground up? In this episode of Next-Gen Network Heroes, Bob sits down with Liang Chen, Senior Network Architect at Texas Children’s Hospital and creator of a next-generation network traffic analyzer built for real-time, packet-level visibility. Liang shares how he built a platform capable of analyzing traffic at up to 200Gbps with zero packet loss—unlocking deeper network forensics and faster troubleshooting in mission-critical environments.

What happens when deep networking expertise meets low-level programming and a passion for invention? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Liang Chen, Senior Network Architect at Texas Children's Hospital and a true innovator in network performance and visibility. With more than 25 years of experience in networking, plus advanced expertise in programming languages like C and Assembly, Liang has built his own next-generation traffic analysis platform from the ground up—designed to provide real-time, packet-level visibility at massive scale.

In this video, see how Skylar One helps you understand the impact of changes on application performance and the end user experience. By tracking service level metrics across an e commerce environment, you can quickly identify when performance degrades and how it affects user behavior. Explore how Skylar One enables: With Skylar One, teams can quickly connect performance changes to real user impact, helping ensure a consistent and reliable digital experience.

In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.

AI is changing network operations faster than ever. In the latest episode of Next-Gen Network Heroes, Bob sits down with Greg Freeman of Lumen Technologies to talk about what it takes to innovate across one of the world’s largest telecommunications networks. From deterministic workflows to agentic AI, Greg shares how his team is using automation, analytics, and AI to improve network reliability, customer experience, and operational efficiency at scale.

What does it take to lead innovation across one of the world’s largest telecommunications networks? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Greg Freeman, Vice President of Network and Customer Transformation at Lumen Technologies, to explore how AI, automation, and curiosity are reshaping the future of network operations.

Most AI tools recommend the next step. BigPanda's AI specialists take it — autonomously, inside ServiceNow and Now Assist. Watch how BigPanda and ServiceNow work together to detect, triage, investigate, and resolve incidents end-to-end.

Most service desks still operate across fragmented systems. A single ticket can touch 4–7 tools, often more, slowing resolution and increasing cost. Copilots suggest. Traditional automation executes fixed paths. Neither closes the loop. AgentLab changes that. In this webinar, we introduce a new model built on agentic AI and orchestration. One where AI agents don’t just assist. They act, adapt, and resolve.