Operations | Monitoring | ITSM | DevOps | Cloud

Many companies today rely on SaaS connections in order for the business to function. Some users simply can’t operate in their job when an application becomes unavailable. When hundreds of users are impacted, this can cost a company serious money. That’s why keeping a proverbial finger on the pulse of application performance is generally worth the effort. But, it isn’t easy. Many popular SaaS applications are delivered from hundreds of locations around the world.

In 2021, any time that you access any kind of web service, whether it be via a website or app, chances are high that the backend is running on Kubernetes. Hundreds of thousands of organizations rely on Kubernetes to power and manage their mission critical services every day, and the reliability and scalability benefits offered by Kubernetes have been felt across the industry.

Heroku is a cloud-based platform that helps companies build, deliver, monitor, and scale applications with high velocity. Heroku's popularity is due to its simplicity, usability, elegance, and focus on the developer experience. Developers find Heroku helpful as they can get their application ready and running with only minimal focus on configuring infrastructure. Heroku scores on easiness in architecting apps, deploying them to flexible cloud infrastructure, and scaling them as required.

In collaboration with the AWS team, we have recently released the new Athena data source plugin for Grafana. Athena is an interactive serverless service that makes it easy to analyze data in Amazon S3 using standard SQL. Athena supports a wide variety of data formats including CSV, JSON, ORC, Arvo, and Parquet. Athena also integrates with AWS Glue Data Catalog, which allows you to create tables and query data based on a central metadata store of many AWS services, such as CloudFront, ELB, and more.

There’s little doubt that cloud computing is now the absolutely dominant force across enterprise computing. Most companies have switched from buying their own hardware and software to renting both from vendors who host their services in vast anonymous data centers around the globe.