Operations | Monitoring | ITSM | DevOps | Cloud

Upgrade to SCOM 2022: Choosing between in-place upgrade and side-by-side installation With mainstream support for SCOM 2019 ending on the 9th of April 2024, it is time to start planning for the upgrade to SCOM 2022. However, there are several factors to consider before making an upgrade. One of them is whether you should choose an in-place upgrade or a side-by-side installation. In this blog post, we aim to give you some important aspects to evaluate when making your decision.

Late last year we announced ScienceLogic’s Hollywood release, aimed at accelerating AIOps adoption through its human-friendly platform. By integrating generative AI insights with observability and automation, we took a big step forward in simplifying the work of IT teams. A key component of this goal was upgrading SL1’s features, specifically our now fully integrated hybrid cloud monitoring for faster troubleshooting.

Imagine a scenario in which you take a call from a customer who tells you that a customer service agent promised them a full refund. This confuses you because the reasons do not meet the criteria for a refund. However, you have no evidence to prove the customer is telling the truth. Now, if only you could check what had been said on the call. Enter call monitoring. The global call center market alone is expected to reach $741.7 billion by 2030.

Based on our experience working with thousands of mobile developer teams, we developed a mobile monitoring maturity curve here at Sentry. We hypothesized that once teams achieved stability and were no longer firefighting and fixing crashes, they’d shift to streamlining workflows and eventually focus more on optimizing mobile app performance. In a recent workshop, we asked mobile devs where they fell on the curve. The results were surprising.

K-12 school districts may use 40+ different K-12 software and platforms – from communication tools like Zoom to learning management systems (LMS) such as Instructure or Clever. K-12 software is designed to alleviate a strain on typically small IT departments. Thus, some software was even built by ex-K12 system administrators, such as One To One Plus, to help schools deal with their unique challenges.

There are countless challenges around incident investigations and reports. Aside from sensitive situations revolving around blame and corrections, tricky problems come up when having discussions with multiple stakeholders. The problems I’ll explore in this blog—from the SRE perspective—are about time pressures (when to ship the investigation) and the type of report people expect.

Streaming telemetry is the future of network monitoring. Kentik NMS is a modern network observability solution that supports streaming telemetry as a primary monitoring mechanism, but it also works for engineers running SNMP on legacy devices they just can’t get rid of. This hybrid approach is necessary for network engineers managing networks in the real world, and it makes it easy to migrate from SNMP to a modern monitoring strategy built on streaming telemetry.

Grafana Tempo 2.4 is here and comes with a stack of new features and enhancements to help improve performance and operational capabilities. Check out the video above, which highlights the new experimental TraceQL metrics feature that creates metrics from traces, and continue reading to get a quick overview of all the latest updates in Tempo. If you’re looking for something more in-depth, don’t hesitate to jump into the Grafana Tempo 2.4 release notes or the changelog.

Agile metrics are key performance indicators (KPIs) that help measure, evaluate, and optimize the efficiency of Agile software development practices, processes, and outputs. They provide visibility into how well Agile teams are delivering value, enabling data-driven decisions, and fostering continuous improvement. Agile metrics sit under the broader umbrella of software engineering metrics, which track code quality, system performance, release velocity, and more.

SaaS is a competitive sector, so finding ways to win on gross margin is increasingly crucial. By finding sustainable strategies that either increase your revenue or minimize your cost of goods sold (COGS), your SaaS company can gain a competitive advantage. Every SaaS brand wants to be profitable, but the definition of profitability varies greatly.