Operations | Monitoring | ITSM | DevOps | Cloud

Insights Agent: Deep operational intelligence where your team works

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PagerDuty Advance Insights Agent (now Generally Available for Microsoft Teams users) builds towards this vision. As AI accelerates development and teams ship more code than ever, operational data is everywhere; insights aren’t.

How to ship a POC in an afternoon: a Claude Code and Upsun walkthrough for product and product marketing

I have an Upsun project that's nothing but proofs of concept. It's a dashboard, basically. Each POC gets its own tile. Click in, and you land on a page with three tabs. The first tab is a written explanation of what the POC argues. The second tab is the POC itself, with a built-in demo that automates a walkthrough of the feature so the recipient can watch it run without me on the call.

Get Ship Done: Everything We Shipped in May 2026 | Harness Blog

AI coding tools promise faster development. What they don't show you is the queue forming at the pipeline, the security scanner you bypassed to stay fast, or the cost dashboard with a line now labeled "unknown" that is steadily growing. In May, we shipped 60+ features in 31 days across the entire delivery system: not just the editor, but everything downstream of it.

Best APM for Small Teams Without Dedicated DevOps in 2026

You don’t have an SRE. There’s no platform team. Your “monitoring strategy” is someone checking Slack for error alerts. When production breaks, the same two or three senior devs drop everything to debug. Sound familiar? Most APM tools are built for organizations with dedicated operations staff. They assume someone has time to configure dashboards, tune alert thresholds, and learn a complex query language. That person does not exist on your team.

Best Error Monitoring for Rails in 2026

You deploy on Friday. Sidekiq starts failing on a job that worked fine in staging. Your error tool shows you a NoMethodError on line 47. But it doesn’t tell you that the job only fails when processing records created after the migration you ran on Thursday. The stack trace is correct and completely useless at the same time. This is the core problem with general-purpose error monitoring on Rails apps. Rails teams deal with N+1 queries that cascade into timeout errors.

DNS Spy Now Has an MCP Server. Ask Your AI About Any Domain.

DNS monitoring should be simple. You want to know if something changed. You want to know if a record propagated. You want to know if a phishing site just went live with your brand name in the domain. But in practice it takes work. You log in to a dashboard. You click through menus. You run a check, copy the output, paste it somewhere else. You repeat that process every time someone on the team asks a question. AI assistants like Claude and ChatGPT could help.

Premium self-hosted runners are generally available

In December, we shared our plans to introduce pricing for self-hosted runners. You told us loud and clear that a free option matters. Today, as Premium Runners become generally available, we are happy to share that we will continue to have a free tier, which includes the use of up to 100 self-hosted runners as part of your plan. If your team needs more scale, dedicated support, or advanced management features, you can upgrade to Premium Runners when you’re ready.

How IT Teams Can Start Their AI Automation Journey | Agentic AI, ITSM & Zero Ticket IT

How should IT leaders approach automation and AI? Where should they start, and how can they drive measurable results without getting caught up in the hype? In this episode of Agents of IT, Fran Fernandez and Zach Austin sit down with Chris Ellis, Senior Technology Solutions Specialist at RICOne, to discuss practical IT automation strategies, agentic AI, service desk transformation, and the journey toward autonomous operations.

Improving Digital Employee Experience with Intelligent Automation | Reduce IT Tickets by 70%

Are your employees still waiting hours or days for IT issues to be resolved? Many organizations have invested heavily in ITSM platforms, self-service portals, and chatbots. Yet service desks continue to struggle with growing ticket volumes, rising costs, slow resolution times, and poor digital employee experiences. In this webinar, Resolve and Redington explore why traditional service management approaches often stop at ticket creation instead of ticket resolution, and how intelligent automation is helping enterprises move toward a Zero Ticket IT model.