Operations | Monitoring | ITSM | DevOps | Cloud

ServiceNow is on a mission to help businesses be more resilient in the midst of trying times. Building on our recent Now Platform® Tokyo release, I’m excited to announce a host of new offerings designed to help organizations run better and increase workplace productivity. Our latest solutions aim to improve both employee and customer experiences across all industries and accelerate growth with tailor-made solutions for telecommunications and the public sector.

If your IT department is generating a tsunami of JSON-based log and event data, ChaosSearch® JSON Flex® can fast-track automatic, flexible indexing for custom insights of your valuable business data. JavaScript Object Notation (JSON) has become the de facto standard for log and event data created by business applications and services. The easy-to-read, semi-structured format can hold a wealth of information and statistics.

TL;DR: proposal (and a survey) to deprecate native Jaeger exporters in OpenTelemetry SDKs in favor of OTLP exporters.

Imagine you’re part of a software development team that’s working on an important new project. Everyone is excited about the work, but you’re running into trouble. The work wasn’t clearly divided up, so some of the engineers unintentionally did overlapping work. Meanwhile, neither the PM nor the engineers realized that they would eventually need sign-off from an external stakeholder, who doesn’t agree with all of the project requirements.

Your release management process is one of the most critical processes in your organization’s toolkit. An excellent release management process can accelerate software release workflows, allowing your team to deliver software consistently and predictably and ensuring that your customers have an optimal brand experience. But release processes can have weaknesses that slow your team down and can even introduce risk to every release.