Operations | Monitoring | ITSM | DevOps | Cloud

Customer Experience: The Good, the Bad, and the Ugly

This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford to get this wrong. The expectation of an always-on experience and increasingly saturated markets can mean a poor experience will send customers elsewhere. And yet, many businesses are struggling to deliver the great customer experience that is demanded.

How AI Will Give IT Professionals Their Time Back

The whole world has been dreaming about the possibilities of artificial intelligence for decades. Whether it's cars capable of making critical decisions and driving themselves, or robots capable of lending a hand around the house, the potential is almost limitless. The benefits of AI aren't limited to the everyday life of the consumer, however, and IT is just one sector set to reap the rewards as software becomes ever smarter.

9 Popular WordPress Plugins Using AI and Machine Learning

Artificial Intelligence is in the news a lot, and it’s hyped as a cure for all ills in the same breath it’s suspected of spelling doom for us all. What’s the truth behind all the noise? What does artificial intelligence do, seeing as it is simply everywhere. The truth of the matter is that whatever the would-be prophets say, artificial intelligence and machine learning is here, now, and has applications to your day-to-day.

Can AI help redefine the future of finserv?

The last few years has been a time of major disruption in the Finserv sector. Artificial Intelligence (AI) technology has emerged as an important tool for providers of financial products and services to deliver more personalised and more sophisticated services to customers faster. The financial services sector is at the beginning of an exciting journey with AI – a journey that we believe will spark a revolution and redefine financial services.

Walkthrough to Set Up the Deep Learning Toolkit for Splunk with Amazon EKS

The Splunk Deep Learning Toolkit (DLTK) is a very powerful tool that allows you to offload compute resources to external container environments. Additionally, you can use GPU or SPARK environments. In last Splunk blog post, The Power of Deep Learning Analytics and GPU Acceleration, you can learn more about building a GPU-based environment. Splunk DLTK supports Docker as well as Kubernetes and OpenShift as container environments.

Dissecting the need for ethical AI

Until recently, topics like data ethics and ethics in AI were limited to academic circles and non-profit organizations rallying for citizen data rights. Fast forward to 2020, and the scenario is very different; AI ethics has become a mainstream topic that's a top priority for big organizations. With data collection and processing capabilities growing by the day, it's become easier than ever to train machine learning (ML) models on this collected data. However, organizations have come to realize that, without building transparency, explainability, and impartiality into their AI models, they're likely to do more harm than good to their business. This podcast will explore why ethical AI is the need of the hour, and what key factors AI leaders should consider before implementing AI in their organization's ecosystem.

Top 10 Thought Leaders in AI/ML We're Following

One of the best ways to stay current in the fast-evolving field of artificial intelligence and machine learning is by following thought leaders, evangelists, and influencers in the industry. In this article, we’ve selected 10 of the most influential thought leaders (listed alphabetically) that are helping drive the field forward.

Five worthy reads: Decision intelligence for critical business moments

AI and analytics are playing critical roles in driving innovation among many businesses riding the digital transformation wave during this pandemic. Many business leaders realize that people are not wired to think exponentially, but incrementally in a linear world, unable to see the ripple effects of their actions. The pandemic has highlighted the enormous impact this has on the quality of decisions made, especially in the context of business.