Operations | Monitoring | ITSM | DevOps | Cloud

Distributed denial of service (DDoS) attacks are an ongoing issue for communications service providers, putting critical systems at risk, undercutting service level agreements, and bringing unwanted headlines. In the first half of 2022 6 million of these attacks were reported. Some metrics of DDoS attacks in 1H2022 compared to 2H2021.

A guide to set practical Service Level Objectives (SLOs) & Service Level Indicators (SLIs) for your Site Reliability Engineering practices.

Most well established data teams have a clear remit and a well defined structured for what they work on and when: from the scope of their role (from engineer to analyst) to which part of the business they work with. At incident.io, we have a 2 person data team (soon to be 3) with both of us being Product Analysts.

In networking, latency - sometimes referred to as 'lag' - is the delay between a client request and the service provider's response. In a cloud environment this could be a developer or end-user client request, and the cloud service provider’s response. Or for multi-cloud, it could be one application in a cloud instance, talking to another application in another cloud instance. But no matter which type, latency can have a real impact on an organisation.

Just as there are a handful of stages to describe the financial journey from startup to established company — pre-seed and seed funding, followed by series A, B, and C funding — there are also stages to the process of achieving a healthy understanding of your costs.

Both servers and software development use Linux. Today, Linux distributions are used by the vast majority of electronics and embedded systems. Worldwide, Linux servers make up about 90% of all internet servers. Additionally, the Linux kernel is used by around 80% of all smartphones. Today, every system in the world is linked via a network. Information exchange across systems requires network connectivity. Computer networking refers to communication over the internet as well as within a network.

Modern applications are a web of interdependent services. As applications grow in size and complexity, and as more engineering teams adopt service-based architectures like microservices, this web becomes deeper and denser. Eventually, keeping track of the interdependencies between services becomes a complex and time-consuming task in and of itself. In addition, if any of these dependencies fails, it can have cascading impacts on the rest of your services and on the application as a whole.

Docker is one of the most popular tools for containerization, and several tools have been developed by the open-source community to monitor what happens inside of Docker containers. This guide focuses on one tool specifically: cAdvisor.

Cortex is a developer portal that helps engineering teams create a culture of reliability and ownership. Its service and resource catalogs provide a single-pane-of-glass into critical information about their ownership, documentation, dependencies and third party integration data.

Good incident management is critical to the successful running of any business. Get it wrong, and you risk damaging customer trust, brand reputation and, above all, your bottom line. In this article we’ll give you a 101 on incident management: what is it, why does it matter, and how can you do it well?